topic Re: Cannot watch pre ordered Wicked. Any ideas? in Sky Store

Cannot watch pre ordered Wicked. Any ideas?

Iairwilson — Fri, 03 Jan 2025 14:14:10 GMT

I have preordered wicked bonus edition and can seem to play it today. Any ideas!

? I've had an error code 1100.

Re: Cannot watch pre ordered Wicked. Any ideas?

mike+simmonds — Fri, 03 Jan 2025 14:32:52 GMT

Over the last few months @Iairwilson I've noticed a few customers reporting problems with pre orders.

the best way to resolve these seems to be a livechat with the Skystore team

I have seen a typical solution to be getting a refund on the pre order and starting again.

here is a link - hope you get it resolved

https://www.skystore.com/n/hcus/help/contact-us

Re: Cannot watch pre ordered Wicked. Any ideas?

caesarome — Fri, 03 Jan 2025 16:13:47 GMT

@Iairwilson

What they will do is to cancel the pre-order which should then allow you to order it. I'm not sure you are charged if it still shows as a pre-order but if for any reason you have been charged then they should refund you.