topic Sky VIP Silver member. Trying to claim a film in Sky Store

Sky VIP Silver member. Trying to claim a film

Coolcruzy — Fri, 29 Nov 2024 14:18:46 GMT

Hi, had a message off Sky saying we can claim a film via Sky VIP reward. I followed the instructions, go through to the films that I could select, selected a film, then it asked for my surname, put that in, then it comes back with, "Unexpected error". Tried several times now but can't get a film? Any ideas?

Re: Sky VIP Silver member. Trying to claim a film

caesarome — Fri, 29 Nov 2024 16:42:08 GMT

@Coolcruzy

Make sure your tilte (Mr, Mrs etc..) and surname is filled in here:

https://www.sky.com/mydetails

If it is and this error continues then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us