topic Re: Trouble using Sky Store in Sky Store

Trouble using Sky Store

Don70 — Mon, 18 Nov 2024 20:07:11 GMT

Why after I've entered all my details to try and rent a movie does sky store say an unexpected error has occurred. This has happened continuously for days.

Re: Trouble using Sky Store

caesarome — Mon, 18 Nov 2024 20:19:12 GMT

@Don70

Ignoring this error for a minute, on what device are you planning to watch the rented title on ?

Re: Trouble using Sky Store

Don70 — Mon, 18 Nov 2024 20:22:19 GMT

On my TV.

Re: Trouble using Sky Store

caesarome — Mon, 18 Nov 2024 20:30:44 GMT

And this error is appearing via your TV/ Sky box/ Sky Glass/Stream ?

Re: Trouble using Sky Store

Don70 — Mon, 18 Nov 2024 21:51:10 GMT

Via my phone that i used to access it.

Re: Trouble using Sky Store

caesarome — Mon, 18 Nov 2024 22:13:33 GMT

@Don70

It is probably not a bad thing that this error appeared @Don70 because although you are able to rent using your phone, if you plan to watch it via your Sky Q box (I presume this is what you mean by TV) then you would not be able to as you can't rent on a phone and send the film to the Q box to view as you can only do this with a Buy and Keep film and not rented ones.

If you want to watch it via Sky Q then you have to rent it via your Q box.

Re: Trouble using Sky Store

Don70 — Wed, 20 Nov 2024 17:38:26 GMT

In order to rent the movie you must use your phone. The TV shows a qr code to access it. When navigating to the sky site to access the movie I get the unexpected error message when I enter my last name.

As a result I'm unable to access any sky store content. I'm unable to find any useful advice about what to do.

I'll be finding another TV and Internet provider when my contract is up if I can't fix this.

Re: Trouble using Sky Store

caesarome — Wed, 20 Nov 2024 19:33:37 GMT

For your issue I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Trouble using Sky Store

Exiled-in-HH — Thu, 21 Nov 2024 07:45:10 GMT

@Don70 wrote:
On my TV.

Do you have Sky Q?

Re: Trouble using Sky Store

Sally_Ann — Sat, 30 Nov 2024 20:31:45 GMT

I'm having same issue. Interested to see if you resolved. I've tried the app, and two browsers on phone and same result.

Re: Trouble using Sky Store

RangerSi — Tue, 03 Dec 2024 20:27:35 GMT

Solved it...

The reason for the error is because you don't have a last name associated with your Sky Id, you need to add these details to your Sky account.

- sign in to your account at sky.com

- go to "My Details" and then "Manage Sky ID"

- click "Edit Name" and then add the missing information

You should then be able to access the Sky Store

Re: Trouble using Sky Store

Don70 — Sat, 07 Dec 2024 20:11:31 GMT

Thank you so much. This solved it. Boo to Sky for not solving it or having useful information. We had given up. Thanks to the person who worked this out. Merry Christmas