https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4810719#M23930 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240044">@Jonaldo</a>&nbsp;</P> <P>Are you a current Sky TV customer ?</P> Wed, 06 Nov 2024 19:47:51 GMT caesarome 2024-11-06T19:47:51Z https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4810627#M23929 <P>I want to buy a film for the first time,&nbsp; so I sign in with my email and password, then the next page asks me for my last name. Don't know why I would need to do this really, but I put in my last name, tick the box to say I've read the terms and conditions and it goes to a screen to tell me there has been an unexpected error. Anyone got any tips please, thanks</P> Wed, 06 Nov 2024 18:43:39 GMT https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4810627#M23929 Jonaldo 2024-11-06T18:43:39Z https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4810719#M23930 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240044">@Jonaldo</a>&nbsp;</P> <P>Are you a current Sky TV customer ?</P> Wed, 06 Nov 2024 19:47:51 GMT https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4810719#M23930 caesarome 2024-11-06T19:47:51Z https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4813487#M23940 <P>Yes, Sky Glass subscriber</P> Sat, 09 Nov 2024 10:19:29 GMT https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4813487#M23940 Jonaldo 2024-11-09T10:19:29Z https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4813718#M23943 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4240044">@Jonaldo</a>&nbsp;</P> <P>I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Sat, 09 Nov 2024 13:26:50 GMT https://helpforum.sky.com/t5/Sky-Store/Last-name/m-p/4813718#M23943 caesarome 2024-11-09T13:26:50Z