topic Re: Buy and Keep in Sky Store

Buy and Keep

Henry+the+eigth — Fri, 16 Feb 2024 19:56:39 GMT

Hi again sorry just wondering why I can't get the option of buying and keep DVD in Sky Store I'm just getting digital. It's Warrior Season 3. Take care. H

Re: Buy and Keep

caesarome — Fri, 16 Feb 2024 20:16:38 GMT

From what I can see the same applies for seasons 1 to 3 in that the digital version is all that is available, this is probably because Sky only have the rights to sell this and not the DVD/Blu-Ray version.

Re: Buy and Keep

Henry+the+eigth — Fri, 16 Feb 2024 20:18:30 GMT

Aww thanks Caesarome and foor the fast response much appreciated excellent service as ever. Take care. H

Re: Buy and Keep

LJHugill — Fri, 29 Mar 2024 16:07:52 GMT

Do you know why I can't see the Buy and Keep Digital option on any of the films I look at? All I get is the digital version to buy or rent.

Re: Buy and Keep

caesarome — Fri, 29 Mar 2024 16:27:40 GMT

The digital version to Buy is the Buy and keep version. As the only other opion is to rent and exmple is this film:

https://www.skystore.com/product/wonka-2023/2a2a4a9d-d16d-40c6-a944-601bb64a14d2

Re: Buy and Keep

LJHugill — Fri, 29 Mar 2024 18:02:27 GMT

Do you know why that has changed though?

Re: Buy and Keep

caesarome — Fri, 29 Mar 2024 19:29:30 GMT

What is it you are trying to buy ?

Re: Buy and Keep

LJHugill — Tue, 22 Oct 2024 13:49:38 GMT

Any of the Marvel movies for example.

Re: Buy and Keep

mike+simmonds — Tue, 22 Oct 2024 13:55:40 GMT

Hi @LJHugill

Are you referring to the fact that you can't actually buy a disc anymore ?

if that's the question then yes, a month or two ago Sky stopped selling discs as part of their offer.

As @caesarome says, buy and keep refers to keeping the digital download.

Re: Buy and Keep

LJHugill — Tue, 22 Oct 2024 18:02:59 GMT

That is what I was referring to. Though I have seen films recently that have the option to buy the disc.

Re: Buy and Keep

agf4cfc123456 — Thu, 31 Oct 2024 16:10:15 GMT

Just tried to use my free code for a film and it went straight to buy from the store. Paid £9.99 when it should have been free. Can you help

Re: Buy and Keep

mike+simmonds — Thu, 31 Oct 2024 16:16:40 GMT

Hi @agf4cfc123456

Did you enter the code on the first page (for example as shown here ) ?

whatever the circumstances your best chance to resolve this would I think be to try a livechat with the Skystore team - open till 7.30pm tonight

https://www.skystore.com/n/hcus/help/contact-us

hope that helps

Re: Buy and Keep

caesarome — Thu, 31 Oct 2024 16:17:26 GMT

@agf4cfc123456

Did you enter the code on the billing conformation page because if you dodn't it would have showed you that you would have been charged the £9.99.

All you can do is to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us