topic Re: I can't sign into sky store at all. Just comes up with error messages in Sky Store

Re: I can't sign into sky store at all. Just comes up with error messages

RajaxBanner — Fri, 09 Aug 2024 15:04:16 GMT

I get this on Pc

Access Denied

You don't have permission to access "http://skyid.sky.com/AK_PM_VPATH0/856922/288_Error.html" on this server.

Reference #18.55764d68.1723215773.35dfcba3

https://errors.edgesuite.net/18.55764d68.1723215773.35dfcba3

Re: I can't sign into sky store at all. Just comes up with error messages

caesarome — Fri, 09 Aug 2024 15:46:01 GMT

@RajaxBanner

Are you using a VPN if so try disabling it.

Re: I can't sign into sky store at all. Just comes up with error messages

RajaxBanner — Fri, 09 Aug 2024 17:35:34 GMT

Thank you, different connection seems to work.

Re: I can't sign into sky store at all. Just comes up with error messages

No12 — Wed, 16 Oct 2024 18:17:30 GMT

I have the same error... but I'm not on a VPN.

It doesn't even let me sign-in. I click Sign-In, and I get access denied.

Re: I can't sign into sky store at all. Just comes up with error messages

caesarome — Wed, 16 Oct 2024 18:24:10 GMT

@No12

Have you previously been able to login to the Sky Store ?

Re: I can't sign into sky store at all. Just comes up with error messages

No12 — Wed, 16 Oct 2024 18:46:41 GMT

yes. Very much so. I've purchased several movies (and the whole GoT boxset), and have credit to purchase a lot more.

I can sign-in on my phone without issue!

but I dont want to watch on a ~6" screen when i have a 17" to use instead.

Re: I can't sign into sky store at all. Just comes up with error messages

mike+simmonds — Wed, 16 Oct 2024 19:10:12 GMT

Hi @No12

When you log in to Skystore on your phone and click on your name, then on - My Details - then on - Devices

do you see your 17 inch device on the list ?

https://www.skystore.com/n/aacc/my-account/account

Re: I can't sign into sky store at all. Just comes up with error messages

caesarome — Wed, 16 Oct 2024 19:26:39 GMT

@No12

Are you see the 288 error message as the first poster here was, if so try a reboot your broadband hub. Leave it off for 10 minutes or so before powering it back up again.