topic Issue with purchased movie in Sky Store

Issue with purchased movie

Jh30 — Mon, 23 Sep 2024 18:55:18 GMT

I have purchased blink twice on sky store to rent, however 26 minutes in the sound with the movie stops and a whirring nose starts and continues throughout the movie, anyone else had this issue?

Re: Issue with purchased movie

AC90 — Tue, 24 Sep 2024 19:01:32 GMT

Same thing happening with me, deleted the file, redownloaded and even skipped ahead to see if it was part of the movie...

Re: Issue with purchased movie

mike+simmonds — Tue, 24 Sep 2024 19:35:50 GMT

It does sound like a corrupted file @Jh30 @AC90

The fact it's happened to two people in the same way suggests there may be an issue at the Sky end but it's really hard to know without getting in touch with the Sky store team.

It may be worth trying to delete the partial file. Then go to your recordings / manage / deleted setting and delete the rental again out of there.

(if you miss out this step and just redownload, you will bring back the same file you deleted).

Then try to download again (but bear in mind even if it works you will only have 48 hours from when you first pressed play, until the rental window ends)

If that doesn't help, the Skystore contact link is here, but livechat isn't open until 11am Wednesday

Hope that helps

https://www.skystore.com/n/hcus/help/contact-us