topic future bill wrong in Sky Store

future bill wrong

Rachel3010 — Wed, 18 Sep 2024 09:47:50 GMT

I received a VIP for a buy & keep movie but this has been charged to my account even though I have an email indicated it was free as part of my VIP rewards?

Re: future bill wrong

PandJ2020 — Wed, 18 Sep 2024 11:10:07 GMT

Such 'free' offers display the price of the movie as £0.00 when you purchase.

If it said something else then you have purchased it...

Re: future bill wrong

Rachel3010 — Wed, 18 Sep 2024 11:14:10 GMT

its does on the email indicate its £0.00 so not sure why its now charged to my account?

Re: future bill wrong

PandJ2020 — Wed, 18 Sep 2024 11:16:46 GMT

@Rachel3010 wrote:
its does on the email indicate its £0.00 so not sure why its now charged to my account?

If the email is confirmation then go ahead and call Sky to query it.

What quite often happens is when purchasing on your Q box (for example) the price doesn't show £0.00 so going ahead is purchasing at that price.

Re: future bill wrong

Rachel3010 — Wed, 18 Sep 2024 11:23:03 GMT

Thanks, looks like a will need to call. if its an issue with Q then why aren't they dealing with it? must admit though had sky Q for about 3 years & not come across this before.

Re: future bill wrong

caesarome — Wed, 18 Sep 2024 12:04:20 GMT

@Rachel3010

Not sure if you are aware but for Sky Store only they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: future bill wrong

Rachel3010 — Wed, 18 Sep 2024 12:09:20 GMT

Thanks will check this out.

Re: future bill wrong

PandJ2020 — Wed, 18 Sep 2024 12:12:09 GMT

@Rachel3010 wrote:
Thanks, looks like a will need to call. if its an issue with Q then why aren't they dealing with it? must admit though had sky Q for about 3 years & not come across this before.

No, not an issue with Q but purchasing the wrong item... many have thought they've purchased the free item but selected the wrong one and went ahead and purchased at the displayed price... (not saying that happened here)

Re: future bill wrong

Rachel3010 — Wed, 18 Sep 2024 12:16:51 GMT

Thanks, I have an email for that movie indicating it was £0.00 I didn't see any other option for that movie

Re: future bill wrong

caesarome — Wed, 18 Sep 2024 12:20:13 GMT

If the email says £0.00 then there should not have been a charge.

Re: future bill wrong

Rachel3010 — Thu, 19 Sep 2024 08:53:50 GMT

Thanks for everyones help, I called Sky today & hopefully should have a refund in 24-48 hours on my account 🙂