https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4736409#M23470 <P>I've purchased a film in ultra hd which we don't have. We can't cancel it, or watch it. We can't even purchase again in another format. Help?!!</P> Fri, 30 Aug 2024 19:55:48 GMT Caroline52 2024-08-30T19:55:48Z https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4736409#M23470 <P>I've purchased a film in ultra hd which we don't have. We can't cancel it, or watch it. We can't even purchase again in another format. Help?!!</P> Fri, 30 Aug 2024 19:55:48 GMT https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4736409#M23470 Caroline52 2024-08-30T19:55:48Z https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4736413#M23471 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3927809">@Caroline52</a>&nbsp;wrote:<BR /> <P>I've purchased a film in ultra hd which we don't have. We can't cancel it, or watch it. We can't even purchase again in another format. Help?!!</P> <HR /></BLOCKQUOTE> <P>hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3927809">@Caroline52</a>&nbsp;<BR />If this is a rental film then provided you do watch it in any way you will not be charged</P> Fri, 30 Aug 2024 19:59:46 GMT https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4736413#M23471 oldfella 2024-08-30T19:59:46Z https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4736415#M23472 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3927809">@Caroline52</a>&nbsp; &nbsp;You need to delete it, then delete it from deleted. You will then be able to download the correct format.</P> Fri, 30 Aug 2024 20:02:35 GMT https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4736415#M23472 MightyQuinn 2024-08-30T20:02:35Z https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4904657#M24621 <P>How do you delete from deleted?</P> Fri, 07 Feb 2025 19:45:35 GMT https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4904657#M24621 Gill68 2025-02-07T19:45:35Z https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4904679#M24622 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4325434">@Gill68</a>&nbsp;wrote:<BR /><P>How do you delete from deleted?</P><HR /></BLOCKQUOTE><P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4325434">@Gill68</a>&nbsp; &nbsp;Look under Recordings, Manage. You should be able to work it out from there.</P> Fri, 07 Feb 2025 20:08:13 GMT https://helpforum.sky.com/t5/Sky-Store/Ultra-HD-purchase-How-to-cancel/m-p/4904679#M24622 MightyQuinn 2025-02-07T20:08:13Z