topic Re: Movie credit in Sky Store

Movie credit

Paulnufc — Wed, 21 Aug 2024 07:10:56 GMT

Sent an email with a code saying I could have a movie to the value of £13.99 so I went to sky store and bought Abigail for £11.99. I have the movie but cannot see anywhere where I can send it to my sky box I can watch it on my phone or download to phone what am I doing wrong?

Re: Movie credit

Exiled-in-HH — Wed, 21 Aug 2024 07:19:32 GMT

What sort of box do you have?

Is the movie available in Sky Store on your box?

Re: Movie credit

Paulnufc — Wed, 21 Aug 2024 07:50:23 GMT

Sky Q box, it is available in the store but has a price next to it

Re: Movie credit

caesarome — Wed, 21 Aug 2024 08:54:25 GMT

@Paulnufc

What device did your order the film on ?

Re: Movie credit

Paulnufc — Wed, 21 Aug 2024 09:10:01 GMT

Mobile phone

Re: Movie credit

caesarome — Wed, 21 Aug 2024 12:26:21 GMT

And if you select the film you don't see the send to box button ?

Re: Movie credit

Paulnufc — Wed, 21 Aug 2024 14:11:00 GMT

I've been intouch with sky and they said it can only be watched on a mobile device

Re: Movie credit

mike+simmonds — Wed, 21 Aug 2024 14:53:55 GMT

@Paulnufc wrote:
I've been intouch with sky and they said it can only be watched on a mobile device

Hi @Paulnufc

I'd be amazed if what they have told you is true

I'm not aware of any buy and keep title which can't be sent from a mobile device to a Sky Q box (same account to same account )

The one you ordered on your phone - is it identical to the one you can see with a price on your Sky box ? (Not a special edition / bonus edition etc)

on your phone when you log in to the Skystore website - sign in - click on your name - look at "my account" Do you see you regular Sky account linked to the online login ?

Re: Movie credit

caesarome — Wed, 21 Aug 2024 15:29:03 GMT

@Paulnufc wrote:

I've been intouch with sky and they said it can only be watched on a mobile device

That doesn't sound right @Paulnufc so if you do not see the send to box button after selecting the film on the Sky Store app then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Movie credit

Paulnufc — Wed, 21 Aug 2024 15:33:02 GMT

I will thanks