topic Re: Download failed in Sky Store

Download failed

Jo+fi — Fri, 12 May 2023 22:33:46 GMT

Through sky store I have purchased a movie which downloaded to 50% then stopped. Tried to restart the download and just get an error download failed. I have been charged for the movie. Any help to advise how I can get the movie to download?? Thanks

Re: Download failed

caesarome — Sat, 13 May 2023 04:51:57 GMT

Try deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.

Re: Download failed no option to delete!

WeeG7 — Sun, 11 Feb 2024 15:23:31 GMT

A buy and keep movie is saying download failed with no option to delete, any suggestions?

Re: Download failed no option to delete!

caesarome — Sun, 11 Feb 2024 16:13:27 GMT

What device is this happening on ?

Re: Download failed

WeeG7 — Sun, 11 Feb 2024 17:31:31 GMT

A Sky Q box

Re: Download failed

caesarome — Sun, 11 Feb 2024 19:25:46 GMT

Purchased films can't be deleted so do you not have the option to archive it ?

Re: Download failed

WeeG7 — Sun, 11 Feb 2024 19:46:23 GMT

No it simply says Lock

Re: Download failed

dd1111 — Sat, 27 Jul 2024 20:10:04 GMT

Havinfbf exact same problem! Any answers??

Re: Download failed

caesarome — Sat, 27 Jul 2024 21:18:48 GMT

@dd1111

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us