topic Re: iPad not showing purchases from sky store in Sky Store

iPad not showing purchases from sky store

Ants+H — Sat, 13 Jul 2024 10:31:14 GMT

I am Unable to see or download purchased sky store films, only able to watch them when connected to my sky q and they're in my recents. I want to download to my iPad but they aren't available to do so.

Re: iPad not showing purchases from sky store

caesarome — Sat, 13 Jul 2024 10:56:26 GMT

Try installing and logging into the Sky Store app as this show allow you to view and watch your purchases.

Re: iPad not showing purchases from sky store

Ants+H — Sat, 13 Jul 2024 11:51:45 GMT

I can watch or download only certain shows in my recordings, can't download purchases. And It's saying I've reached my maximum devices even though it's now in my devices.

Re: iPad not showing purchases from sky store

caesarome — Sat, 13 Jul 2024 12:13:01 GMT

Is it the Sky Store app that is returning that message as it isn't clear what you are doing or what app you are using ?

Re: iPad not showing purchases from sky store

Ants+H — Sat, 13 Jul 2024 12:17:52 GMT

Sky store app shows all my purchases, but can't download or watch. Sky go connects to sky q but only shows purchases that are in my recent recordings. And will stream through that, but not download. All other purchases are not shown.

Re: iPad not showing purchases from sky store

caesarome — Sat, 13 Jul 2024 12:21:57 GMT

@Ants+H wrote:

Sky store app shows all my purchases, but can't download or watch.

What happens when you select one to watch ?

Re: iPad not showing purchases from sky store

Ants+H — Sat, 13 Jul 2024 16:54:50 GMT

Device Limit Reached

You've reached your device limit. You can make 1 more change this month.

To download on this device you need to delete one of your registered devices.

Go to skystore.com/myaccount.

Re: iPad not showing purchases from sky store

caesarome — Sat, 13 Jul 2024 18:34:38 GMT

How many devices do you have the Sky Store app installed on ?

Re: iPad not showing purchases from sky store

Ants+H — Sat, 13 Jul 2024 20:21:28 GMT

An X-Box an iPhone and the iPad. I can download onto the phone but not the iPad. I've tried deleting the apps and setting them up again. Only the iPhone and Xbox work. I can't download anything onto the iPad.

Re: iPad not showing purchases from sky store

caesarome — Sat, 13 Jul 2024 21:14:05 GMT

@Ants+H wrote:

An X-Box an iPhone and the iPad.

That could be your issue as I *think* you can only add one device per month.

Re: iPad not showing purchases from sky store

Exiled-in-HH — Sun, 14 Jul 2024 01:56:35 GMT

@Ants+H wrote:
Device Limit Reached
You've reached your device limit. You can make 1 more change this month.
To download on this device you need to delete one of your registered devices.
Go to skystore.com/myaccount.

Did you log in to Skystore.com and check you device list?

Re: iPad not showing purchases from sky store

Ants+H — Sun, 14 Jul 2024 16:58:24 GMT

It's literally in my list, but not working fully!! 🙄🤷‍♂️🤦🏻‍♂️

Re: iPad not showing purchases from sky store

Exiled-in-HH — Wed, 17 Jul 2024 07:19:17 GMT

I had an issue in the past where I had to remove my allocated devices and then add them back over subsequent months🙁

The Sky Store softwares is showing its age and needs a total rewrite ... it is ridiculous how few devices it is available on ... and no general UHD/HDR support across all devices😟

Re: iPad not showing purchases from sky store

Ants+H — Wed, 16 Oct 2024 20:18:09 GMT

I had to get in touch with Sky for this one eventually, as there are two places where there's a device list. And I was trying to add my iPad to the wrong list apparently. Sorted anyway, but it's a few months ago now so I can't remember where the two lists are exactly... 🤔🙄🤣