topic Re:Sky Store in Sky Store

I have just rented a movie but can not watch. I am being instructed to “select to watch” But pressin

Dave198 — Sun, 07 Jul 2024 19:09:20 GMT

BobMarly: One Love

Re: I have just rented a movie but can not watch. I am being instructed to “select to watch” But pre

caesarome — Sun, 07 Jul 2024 19:12:54 GMT

@Dave198

Can you hit the reply button and tell us what issue you are having as you have tried to type in the wrong box.

Re:Sky Store

Dave198 — Sun, 07 Jul 2024 19:27:12 GMT

I have just rented a movie but can not watch. I am being instructed to “select to watch” But pressing select does nothing. The film is "Bob Marley: One Love.

My screen tells me it is rented and expires on Tuesday.

I have reset both Q box and router but neither seem to work.

Re: Re:Sky Store

mike+simmonds — Sun, 07 Jul 2024 19:48:57 GMT

Hi @Dave198

Did you rent it in a version suitable for your TV ?

eg - if you rented in UHD, do you have a UHD TV ?

another possibility-

If you have been able to download it, I would suggest deleting it - then go to your manage / deleted folder (in recordings) and delete it again out of there (this removes it from your hard drive )

then try to download again