topic Re: Film refunds after caancellation of sky in Sky Store

Film refunds after caancellation of sky

Barry434 — Fri, 21 Jun 2024 16:51:59 GMT

Have just cancelled sky. I have a load of film bought on digital download. Now I can't access them. I have paid for them legally they are mine. How do I get them, it would be.like me selling a car to someone, and not letting them drive it.

Re: Film refunds after caancellation of sky

Mark39 — Fri, 21 Jun 2024 16:59:46 GMT

Pretty sure the Buy and Keep terms and conditi0ns make it clear that your purchases are available while you remain a Sky subscriber.

Re: Film refunds after caancellation of sky

SKY1992bf — Fri, 21 Jun 2024 17:00:38 GMT

@Barry434 You can still access them via the sky store app for mobile devices so no refund is due

Re: Film refunds after caancellation of sky

Annie+UK — Fri, 21 Jun 2024 17:41:26 GMT

Go to the sky store and check your library, I use the Sky Store app on my LG TV but I think Windows/Mac can access from the Sky Store website, also iso and android have apps

Re: Film refunds after caancellation of sky

TimmyBGood — Fri, 21 Jun 2024 20:06:38 GMT

@Barry434

What you can't do is use Sky hardware to access the purchased content.

Edit: actually it might be possible to use the Sky Store app on a non-subscription Sky Glass television set.

Re: Film refunds after caancellation of sky

caesarome — Fri, 21 Jun 2024 18:55:12 GMT

@Barry434

You can still have access to your Buy and Keep films but not via a Sky+ box but to do so you will need to get in touch with Sky Store support to ask them to change your account to a Sky Store only one.

You can get in touch with them via a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Film refunds after caancellation of sky

Exiled-in-HH — Sat, 22 Jun 2024 06:42:35 GMT

@Mark39 wrote:
Pretty sure the Buy and Keep terms and conditi0ns make it clear that your purchases are available while you remain a Sky subscriber.

@Mark39 Sky Store buy and keep and rental content can be accessed without a Sky Subscription using.....

Android and iOS mobile apps

LG webOS TVs

Goggle chromecast devices

NOW TV boxes and sticks (only available second-hand)

Roku devices