topic Re: Roku Issues in Sky Store

Roku Issues

penfold72 — Fri, 21 Jun 2024 11:24:46 GMT

I have a Roku Express box. Yesterday its stopped displaying thumbnails for any content. Ive rebooted the box, soft reset the box, still the same. ALl other apps OK.

Also content plays fine through the box.

Anyone any ideas or should I just uninstall the app and reinstall. I cannot see how to do an cache clear for individual apps.

Re: Roku Issues

Exiled-in-HH — Fri, 21 Jun 2024 14:58:52 GMT

Are there any issues with doing an uninstall and reinstall?

Re: Roku Issues

penfold72 — Fri, 21 Jun 2024 15:57:20 GMT

No. Just wondering if there was a reason for the issues

Re: Roku Issues

penfold72 — Fri, 21 Jun 2024 16:25:08 GMT

Uninstalled and reinstalled. Still the same, some tiles have thumbnails. Most not. Any ideas

Re: Roku Issues

Exiled-in-HH — Sat, 22 Jun 2024 06:48:49 GMT

None ... other than report to Roku Support😟

Re: Roku Issues

penfold72 — Thu, 04 Jul 2024 07:37:53 GMT

Roku support were little to no help. They suggested deleting the cache and reinstall the app. Still the same and another user reporting the same issue. They suggested going back to the app provider as Roku only host the app. Do any of the developers read these forums who develop the app??

Re: Roku Issues

Exiled-in-HH — Fri, 05 Jul 2024 17:17:42 GMT

You can contact Sky Store support via the Sky Store web site to log your issue☹️