topic Missing purchased films from Sky Q after upgrade from Sky+ in Sky Store

Missing purchased films from Sky Q after upgrade from Sky+

Neal0473 — Mon, 10 Jun 2024 09:37:40 GMT

A couple of weeks ago I upgraded to Sky Q from Sky+. I have now noticed at least two movies that I purchased through Sky+, which are no longer appearing in the purchased movies section of the planner (i.e. Inferno and Jack Reacher: Never Go Back), although of course there may be more for all I know. I am sure that theese were purchased, as I still have the pre-purchase 2 minute trailer things still showing int he purchased section.

I was assured that any purchases made prior to the upgrade would automatically be transfered to Sky Q and that the purchases stay with me forever, so where are they please?

Re: Missing purchased films from Sky Q after upgrade from Sky+

Padam_Padam — Mon, 10 Jun 2024 09:39:53 GMT

@Neal0473

Login to your Sky Store account on the website and check your previous purchases in there. You can then send them to your Q box.

skystore.com

Re: Missing purchased films from Sky Q after upgrade from Sky+

Neal0473 — Mon, 10 Jun 2024 20:46:42 GMT

So this solution worked on the first film, but not on the other six I have found. How do I get them onto my Sky Q box?

Also my Sky Q box shows at least eight films, which are not showing up on the Sky Store page of films that I own, but I have paid for them and they are sitting in the purchased section of the planner.

I would like some explanation of what has happened to the films I have purchased and why I can not access them correctly?

I am very confused.

Re: Missing purchased films from Sky Q after upgrade from Sky+

caesarome — Mon, 10 Jun 2024 21:33:06 GMT

@Neal0473

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us