topic Re: How do I retrieve my recorded items after receiving a replacement viewing card? in Sky Store

How do I retrieve my recorded items after receiving a replacement viewing card?

BetsyDee — Sat, 01 Jun 2024 14:12:39 GMT

I've had to have my viewing card replaced, I received it today but all of the movies I'd purchased aren't there. Is there any way of getting them back at all please?

Re: How do I retrieve my recorded items after receiving a replacement viewing card?

PandJ2020 — Sat, 01 Jun 2024 14:36:11 GMT

Purchases are linked to your account and shouldn't have disappeared for a card swap.

Check the purchased section of download to see if they're there. If not, you'll have to call Sky.

Re: How do I retrieve my recorded items after receiving a replacement viewing card?

caesarome — Sat, 01 Jun 2024 15:37:40 GMT

@BetsyDee

If the are not in your purchases section then see if they are available when you login here:

https://www.skystore.com/n/mlbm/my-library/my-movies

If they are you should be able to send them to youyr Sky Q box one by one. If they are not there either then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us