https://helpforum.sky.com/t5/Sky-Store/Double-charge-for-a-movue/m-p/4656159#M23034 <P>Hi I bought a movie twice by mistake, first time on uhd which my tv isn't compatible with, so had to buy it again on hd so I could watch it, can you cancel the first charge please</P> Sat, 01 Jun 2024 08:01:24 GMT Sarah243 2024-06-01T08:01:24Z https://helpforum.sky.com/t5/Sky-Store/Double-charge-for-a-movue/m-p/4656159#M23034 <P>Hi I bought a movie twice by mistake, first time on uhd which my tv isn't compatible with, so had to buy it again on hd so I could watch it, can you cancel the first charge please</P> Sat, 01 Jun 2024 08:01:24 GMT https://helpforum.sky.com/t5/Sky-Store/Double-charge-for-a-movue/m-p/4656159#M23034 Sarah243 2024-06-01T08:01:24Z https://helpforum.sky.com/t5/Sky-Store/Double-charge-for-a-movue/m-p/4656174#M23035 <P>Morning&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4072041">@Sarah243</a>&nbsp;</P><P>&nbsp;</P><P>On this forum - we are just Sky customers like you and so for a refund you would need to contact the Skystore team (live chat opens at 11am and I've put a link in below )</P><P>&nbsp;</P><P>If the movie was a rental and rented on your Sky Q box, you normally would not have been charged for the UHD version (as you haven't viewed any of it)</P><P>&nbsp;</P><P>If it was a buy and keep- or bought online, then you are likely to have been charged twice.&nbsp;<BR /><BR /></P><P>Hope you get it resolved ok&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 01 Jun 2024 08:26:38 GMT https://helpforum.sky.com/t5/Sky-Store/Double-charge-for-a-movue/m-p/4656174#M23035 mike+simmonds 2024-06-01T08:26:38Z