topic Re: Subtitles on Sky Store purchases in Sky Store

Subtitles on Sky Store purchases

Teep — Mon, 20 May 2024 04:24:54 GMT

Hi, I purchased the Lord of the Rings boxset on Sky Store, but there's no option for subtitles. Is this a glitch?

Re: Subtitles on Sky Store purchases

caesarome — Mon, 20 May 2024 04:41:54 GMT

@Teep

It might be they are not available so it might be worth asking Sky Store support about this.

They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Subtitles on Sky Store purchases

Teep — Mon, 20 May 2024 05:02:30 GMT

Thank you for replying. I purchased the boxset a while ago and obviously have tried the usual routes

Re: Subtitles on Sky Store purchases

TimmyBGood — Mon, 20 May 2024 12:41:39 GMT

@Teep

Sky has always struggled to deliver subtitles on non-broadcast content: updates in this forum have indicated they intend to improve the situation.

Re: Subtitles on Sky Store purchases

TimmyBGood — Mon, 20 May 2024 12:44:35 GMT

https://helpforum.sky.com/t5/Sky-Store/Subtitles-are-now-available-on-Buy-amp-Keep-movies-in-Sky-Store/ba-p/4387355

Re: Subtitles on Sky Store purchases

Teep — Tue, 21 May 2024 03:48:56 GMT

Thank you @TimmyBGood

I've bought a number of movies on sky store over the years and I'm absolutely certain subtitles were available before. I'm deaf so I rely on them, and I wouldn't have made repeat purchases otherwise.

Re: Subtitles on Sky Store purchases

Teep — Tue, 21 May 2024 03:55:38 GMT

Just checked the last link you sent (it was dead before but now is working) and it only references Sky Q and Sky Go. I have neither of those, I have a Sky Glass TV and I'm querying purchases that I've made via Sky Store

Re: Subtitles on Sky Store purchases

TimmyBGood — Tue, 21 May 2024 06:45:44 GMT

@Teep

Glass uses the same Store service as Q. You'll find numerous posts in this forum referencing the lack of subtitles on Store content.