topic Cant watch movies which i have purchased on sky store in Sky Store

Cant watch movies which i have purchased on sky store

Jasoneve — Fri, 10 May 2024 19:41:13 GMT

Hi I have purchased some new movies on sky store but it is saying that I can't add a new device until the 1st of June how can I change that as now that I have paid for some movies I cannot wach them I can't even wach the previous films and had no problem watching them a couple of weeks ago what can I do

Re: Cant watch movies which i have purchased on sky store

mike+simmonds — Fri, 10 May 2024 20:30:52 GMT

Hi @Jasoneve

I assume you are saying that you don't have access to your existing registered devices - and that you haven't changed a device this month ?

if that's the case and something has gone wrong with your list of registered devices, best thing I can suggest is to talk it through the Skystore team to ask if they will reset your list and allow a change ?

Live chat opens at 11am tomorrow

https://www.skystore.com/n/hcus/help/contact-us

Re: Cant watch movies which i have purchased on sky store

caesarome — Fri, 10 May 2024 21:15:15 GMT

@Jasoneve

You should be able to watch them on the device you purchased them on and if you have added a device already this month then as the message says you can not register another device until 1st June.