https://helpforum.sky.com/t5/Sky-Store/Downloaded-in-wrong-format-have-deleted-in-all-places-rentals-and-downloads-I-still-cannot-purchase/m-p/4634847#M22911 <P>At the end of my wits downloaded &nbsp;rental movie incorrect format deleted as read on advice given still can't download as the original download comes back up, just want to watch movie</P> Fri, 03 May 2024 19:40:01 GMT RajGuraya 2024-05-03T19:40:01Z https://helpforum.sky.com/t5/Sky-Store/Downloaded-in-wrong-format-have-deleted-in-all-places-rentals-and-downloads-I-still-cannot-purchase/m-p/4634847#M22911 <P>At the end of my wits downloaded &nbsp;rental movie incorrect format deleted as read on advice given still can't download as the original download comes back up, just want to watch movie</P> Fri, 03 May 2024 19:40:01 GMT https://helpforum.sky.com/t5/Sky-Store/Downloaded-in-wrong-format-have-deleted-in-all-places-rentals-and-downloads-I-still-cannot-purchase/m-p/4634847#M22911 RajGuraya 2024-05-03T19:40:01Z https://helpforum.sky.com/t5/Sky-Store/Downloaded-in-wrong-format-have-deleted-in-all-places-rentals-and-downloads-I-still-cannot-purchase/m-p/4634861#M22912 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4042804">@RajGuraya</a>&nbsp;</P><P>&nbsp;</P><P>I'm assuming you have Sky Q&nbsp;</P><P>&nbsp;</P><P>After deleting, just go to your "deleted" folder within Recordings / Manage / deleted&nbsp;</P><P>&nbsp;</P><P>then choose "delete forever "</P><P>&nbsp;</P><P>that removes the wrong format from your hard drive - then you should be ok to reselect the correct format.&nbsp;<BR /><BR /></P><P>If you haven't played <STRONG>any</STRONG> of the format you originally downloaded - then you should not be charged for it - but keep an eye on your charges just in case&nbsp;</P> Fri, 03 May 2024 20:02:48 GMT https://helpforum.sky.com/t5/Sky-Store/Downloaded-in-wrong-format-have-deleted-in-all-places-rentals-and-downloads-I-still-cannot-purchase/m-p/4634861#M22912 mike+simmonds 2024-05-03T20:02:48Z