topic Re: Subtitles onSky Store in Sky Store

Subtitles onSky Store

JudyArb1102 — Sat, 01 Feb 2020 02:58:17 GMT

Can anyone please tell me why I am unable to get subtitles on Sky Store purchases? I have just bought on of the new releases and am struggling so much to watch it because it hasn't got the option for subtitles, I am constantly having to adjust the volume, it's really not great! Feels like a total waste of money if I'm honest. If they can show subtitles in the cinema it should be able to be added to new releases, and I have just checked Amazon Prime and they are offering it with subtitles. Thanks.

Re: Subtitles onSky Store

Anonymous — Sat, 08 Feb 2020 17:29:17 GMT

Hi @JudyArb1102 ,

Thanks for posting to the Sky Community. Buy & Keep purchases do not currently have subtitles available, but we have been working on adding more subtitled rental content to Sky Store, as well as On Demand in general. I have passed on your feedback with regards to Buy & Keep subtitle availability.

A full list of subtitled rentals in Sky Store can be found here

Kind Regards,

Re: Subtitles onSky Store

Kirkby1 — Mon, 10 Feb 2020 14:11:09 GMT

Hi I have bought the Joker and Judy on sky store but am unable to watch either as no subtitles. Can I have a refund please. Very poor discrimately service.

Re: Subtitles onSky Store

caesarome — Mon, 10 Feb 2020 16:59:59 GMT

You will have to contact the Sky Store about this @Kirkby1 via the options shown here:

https://www.skystore.com/help/contact-us

Re: Subtitles onSky Store

gillysixpence — Wed, 04 Mar 2020 14:09:53 GMT

I have to agree. I bought The Other's yesterday to watch with my daughter but I missed so much of the dialogue it's ridiculous. It's 2020, we have the DDA in place and Netflix and Prime seem to be able to have subtitles on everything. Why not Sky?? Why is it taking so long here, I've also e-mailed the assesibilty people more than once about this as the downloaded content is also seriously lacking. When I'm paying for box sets etc and downloadable content I expect for my deaf husband and myself to be able to fully enjoy it, and currently it's very hit and miss.

Re: Subtitles onSky Store

Theozmatron — Tue, 28 Apr 2020 19:48:20 GMT

Hi,

sky store rentals don't have subtitles. It's uninclusive and frankly very disappointing. Where can I lodge a complaint against this?

Re: Subtitles onSky Store

mike+simmonds — Tue, 28 Apr 2020 20:47:57 GMT

Hi @Theozmatron

There was a post earlier in this thread from @Anonymous which seemed a good attempt to address this

There is a link here about - how to complain

https://www.sky.com/help/articles/how-to-make-a-complaint

Re: Subtitles onSky Store

Dissatisfied+0653 — Wed, 05 Aug 2020 23:15:47 GMT

How ridiculous, no subtitles! When you think about it, it’s us old timers with hearing difficulties that are major subscribers to Sky, **bleep**! How hard can it be to provide them?

sky, sort yourself!

Re: Subtitles onSky Store

Patricito — Thu, 21 Jan 2021 14:46:12 GMT

Sky say they have been looking at the subtitles problem for years now .

Even shows like Peaky Blinders that have subs on BBC do not have them on Sky .

The reason is it cuts into profits .

Treating the hard of hearing and the aged like this is contemptible , especially as there are so many of us .

Re: Subtitles onSky Store

NavneetSin — Sat, 30 Jan 2021 16:33:44 GMT

Sky provide no inormation if provides subtitle or not with movie and confuse audience.

So best way purchase movie is from Prime or Google.

I have no idea what is sky problem to provide subtitles.

Re: Subtitles onSky Store

Fudge+power — Tue, 09 Nov 2021 00:28:00 GMT

Almost 2 years later and still no subtitles ! I just paid for a movie and it's no good to me because I need to read what's being said !

Re: Subtitles onSky Store

Fudge+power — Tue, 09 Nov 2021 00:32:09 GMT

AND you're a rip off compared to other providers ! Why I'm forking out so much every month for the last 9 years is beyond me , I'm on a basic package and it's €40 !!! I get Amazon free and Netflix is only €12

Re: Subtitles onSky Store

mike+simmonds — Tue, 09 Nov 2021 09:19:48 GMT

Hi @Fudge+power

It might be worth you trying a livechat with the Skystore team to ask if they are willing to offer you a goodwill refund. Can do no harm to ask

https://www.skystore.com/n/hlch/help/contact-us/live-chat

your disappointment is evident but almost certainly Sky won't see your displeasure as on here you are chatting with other Sky customers rather than direct to Sky.

Re: Subtitles onSky Store

Federica-C — Tue, 09 Nov 2021 13:00:24 GMT

Hi all,

we're working on a background platform update and you can expect subtitles to be available to Sky Store content in 2022.

In the meantime, you can share your concerns and feedback with either the Sky Store staff or our Viewer Relations team as @caesarome and @mike+simmonds advised.

Thank you

Re: Subtitles onSky Store

Garethdh — Sun, 06 Feb 2022 20:03:12 GMT

When in 2922 will you provide subtitles on sky store purchases and rentals. Netflix & Prine have been providing them for years.

Re: Subtitles onSky Store

Dissatisfied+0653 — Sun, 06 Feb 2022 20:21:56 GMT

Wouldn’t it be great if the gigantic Sky Corporation, getting £150 from me monthly, explained the logistical problems of providing subtitles?

Re: Subtitles onSky Store

mike+simmonds — Sun, 06 Feb 2022 21:01:50 GMT

hi @JudyArb1102 @Dissatisfied+0653

As mentioned earlier in this thread by @Federica-C

"we're working on a background platform update and you can expect subtitles to be available to Sky Store content in 2022."

Re: Subtitles onSky Store

dixydetorit — Fri, 12 Aug 2022 20:58:35 GMT

Now seeing that this so called working on it is now over 2 years old it discrimination to those with hearing disabilities and they need to stop prolonging resulution

Re: Subtitles onSky Store

Wendy+golronan — Wed, 21 Sep 2022 14:44:48 GMT

Sky have always discriminated against the deaf community. They absolutely do not care nor wish to put this right.I have never been able to watch films on sky movies or rent a film due to lack of subtitles, so I am in the minority that have to go and buy the film to ensure I have subtitles. Been deaf ducks as no one cares.

Re: Subtitles onSky Store

Wendy+golronan — Thu, 22 Sep 2022 08:14:34 GMT

They will never sort it, I have complained to everyone at some point. Every time I see them selling in shopping complexes they ask if I want Sky and I say do you sky movies content have subtitles, they either lie and say yes or it's 'I don't know.' It's shameful.