https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602228#M22775 <P>My purchases are not coming up anymore on my sky q box. I had no problems before and Internet is fine,apps work OK so can anybody help ?</P> Mon, 01 Apr 2024 09:16:38 GMT Jayne+Coe 2024-04-01T09:16:38Z https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602228#M22775 <P>My purchases are not coming up anymore on my sky q box. I had no problems before and Internet is fine,apps work OK so can anybody help ?</P> Mon, 01 Apr 2024 09:16:38 GMT https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602228#M22775 Jayne+Coe 2024-04-01T09:16:38Z https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602235#M22776 <P>What do you see when you go to Recirdings &gt; Purchases ?</P> Mon, 01 Apr 2024 09:22:03 GMT https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602235#M22776 caesarome 2024-04-01T09:22:03Z https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602247#M22779 <P>To see your purchases you must be connected to broadband. Please check your settings.&nbsp;</P><P>&nbsp;</P><P>My broadband is connected and apps like disney +,you tube,prime and all the catchup download with no problem.</P><P>&nbsp;</P><P>It was taking ages to display purchases, but has now got worse</P> Mon, 01 Apr 2024 09:29:38 GMT https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602247#M22779 Jayne+Coe 2024-04-01T09:29:38Z https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602395#M22780 <P>Is this via a Sky Q box&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2065814">@Jayne+Coe</a>&nbsp;it might be worth rebooting it at the mains to see if that fixes it.</P> Mon, 01 Apr 2024 12:21:37 GMT https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602395#M22780 caesarome 2024-04-01T12:21:37Z https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602408#M22781 <P>Hi yes it is a sky q box. I have turning off at mains,I left I for 5 mins but still the same problem.</P><P>Thank you.</P> Mon, 01 Apr 2024 12:28:35 GMT https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602408#M22781 Jayne+Coe 2024-04-01T12:28:35Z https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602428#M22782 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2065814">@Jayne+Coe</a>&nbsp;</P> <P>If rebooting your broadband hub doesn't help either then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank" rel="noopener">https://www.skystore.com/help/contact-us</A></P> Mon, 01 Apr 2024 12:46:50 GMT https://helpforum.sky.com/t5/Sky-Store/When-going-to-my-purchases-on-sky-q-box-the-mivies-are-not-showing-where-they-use-to-before/m-p/4602428#M22782 caesarome 2024-04-01T12:46:50Z