https://helpforum.sky.com/t5/Sky-Store/UHD-movie-downloads-in-HD/m-p/4585489#M22657 <P>Hi already tried that, but checked my email and although I went through sky store ultra hd when I purchased my email says HD I'll try talk to someone tomorrow&nbsp;</P> Mon, 11 Mar 2024 22:41:00 GMT Humps+180 2024-03-11T22:41:00Z https://helpforum.sky.com/t5/Sky-Store/UHD-movie-downloads-in-HD/m-p/4585432#M22655 <P>I've purchased ready player one in UHD Atmos on sky store but it downloads as HD non atmos. How do I solve this</P> Mon, 11 Mar 2024 20:55:52 GMT https://helpforum.sky.com/t5/Sky-Store/UHD-movie-downloads-in-HD/m-p/4585432#M22655 Humps+180 2024-03-11T20:55:52Z https://helpforum.sky.com/t5/Sky-Store/UHD-movie-downloads-in-HD/m-p/4585482#M22656 <P>Try archiving the film so you can then download it again.</P> <P>&nbsp;</P> <P>If the same happens and the email you were sent does show that you did purchase the UHD version then I would get in touch with Sky Store support about this. They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:</P> <P>&nbsp;</P> <P><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></P> Mon, 11 Mar 2024 22:15:44 GMT https://helpforum.sky.com/t5/Sky-Store/UHD-movie-downloads-in-HD/m-p/4585482#M22656 caesarome 2024-03-11T22:15:44Z https://helpforum.sky.com/t5/Sky-Store/UHD-movie-downloads-in-HD/m-p/4585489#M22657 <P>Hi already tried that, but checked my email and although I went through sky store ultra hd when I purchased my email says HD I'll try talk to someone tomorrow&nbsp;</P> Mon, 11 Mar 2024 22:41:00 GMT https://helpforum.sky.com/t5/Sky-Store/UHD-movie-downloads-in-HD/m-p/4585489#M22657 Humps+180 2024-03-11T22:41:00Z