topic Re: Wonka downloaded twice in Sky Store

Wonka downloaded twice

Matthkr — Wed, 31 Jan 2024 15:39:15 GMT

Hello

I downloaded wonka from upstairs and my husband did it downstairs so we have downloaded it twice by mistake and paying £40 out extra. Please could we be refunded back on the one we haven't watched. No warning came on to say it we had already downloaded it.

Many thanks Karla

Re: Wonka downloaded twice

caesarome — Wed, 31 Jan 2024 16:49:37 GMT

@Matthkr

Did you both select the rental version, the buy and keep version of did one of you rent it and the other select the buy and keep version ?

Re: Wonka downloaded twice

mike+simmonds — Wed, 31 Jan 2024 17:12:18 GMT

I notice @Matthkr that there are two versions of Wonka on Skystore. The regular version and the bonus edition. Perhaps you each bought a different version.

For something like this my suggestion would be that you try a livechat with the Skystore team. Explain what has happened and ask for a goodwill refund of one of them.

Livechat should be open now and until 7.30pm

https://www.skystore.com/n/hcus/help/contact-us