topic Sky store purchase issue in Sky Store

Sky store purchase issue

StacieK — Fri, 26 Jan 2024 08:15:37 GMT

I have been given a code from sky to purchase a film I went to sky store on my TV and selected the film I wanted but it purchased the film without letting me put in my voucher code! How do I cancel the download and get my money back?

Re: Sky store purchase issue

caesarome — Fri, 26 Jan 2024 09:42:52 GMT

@StacieK

If you have been given a code then you need to use it at the Sky Store website to select a Buy and Keep film of which you can then send to your Sky box. You can not send rented films to your box.

As for the issue I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky store purchase issue

StacieK — Fri, 26 Jan 2024 10:47:37 GMT

Ok thank you I will try and contact them