https://helpforum.sky.com/t5/Sky-Store/My-daughter-bought-a-film-by-accident-that-we-didn-t-want-can-I-return-it/m-p/4543632#M22379 <P>My daughter purchased a movie by accident. Can I please get a refund? We haven't watched it and have no intention of accessing it</P> Mon, 22 Jan 2024 18:41:58 GMT Alex_Green 2024-01-22T18:41:58Z https://helpforum.sky.com/t5/Sky-Store/My-daughter-bought-a-film-by-accident-that-we-didn-t-want-can-I-return-it/m-p/4543632#M22379 <P>My daughter purchased a movie by accident. Can I please get a refund? We haven't watched it and have no intention of accessing it</P> Mon, 22 Jan 2024 18:41:58 GMT https://helpforum.sky.com/t5/Sky-Store/My-daughter-bought-a-film-by-accident-that-we-didn-t-want-can-I-return-it/m-p/4543632#M22379 Alex_Green 2024-01-22T18:41:58Z https://helpforum.sky.com/t5/Sky-Store/My-daughter-bought-a-film-by-accident-that-we-didn-t-want-can-I-return-it/m-p/4543687#M22380 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3956072">@Alex_Green</a>&nbsp;</P><P><BR />If this is a movie rented on a Sky Q box and you haven't watched <STRONG>any</STRONG> of it - then you should not be charged if you delete it.&nbsp;<BR /><BR /></P><P>For a buy and keep movie or one rented online then you need to ask the Skystore team for a bit of goodwill.&nbsp;<BR /><BR /></P><P>They are just closing livechat for tonight but it opens again at 11am tomorrow&nbsp;</P><P>&nbsp;</P><P><A title="Store" href="https://www.skystore.com/n/hcus/help/contact-us" target="_self">https://www.skystore.com/n/hcus/help/contact-us</A>&nbsp;</P><P>&nbsp;</P><P>For future - in your parental settings, you can choose to need a PIN to activate a purchase.&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Mon, 22 Jan 2024 19:30:52 GMT https://helpforum.sky.com/t5/Sky-Store/My-daughter-bought-a-film-by-accident-that-we-didn-t-want-can-I-return-it/m-p/4543687#M22380 mike+simmonds 2024-01-22T19:30:52Z