topic Sky store registered devices in Sky Store

Sky store registered devices

Magic3 — Mon, 22 Jan 2024 17:05:52 GMT

How do I find out which device is which please on sky store registered devices as they are all named the same,and I don't want to delete the wrong tv.

Re: Sky store registered devices

mike+simmonds — Mon, 22 Jan 2024 18:05:20 GMT

Hi @Magic3

When you sign in to your Sky store account here

https://www.skystore.com/n/aacc/my-account/account

and having clicked on your name - then My account - then devices.

Do you not see your TVs named individually in the list ?

edit : something like this

Re: Sky store registered devices

Magic3 — Mon, 22 Jan 2024 19:34:05 GMT

No mine says my name followed by RTD and they all say the same

Re: Sky store registered devices

mike+simmonds — Mon, 22 Jan 2024 20:00:07 GMT

Understood @Magic3

Well in the worst case scenario you can add one device back each month.

I honestly don't know if you remove a device (then find out you should not have) then try to re add the same device - if it counts as your one for the month.

It would probably be worth you contacting the Skystore team directly for clarification.

livechat opens next at 11am Tuesday.

https://www.skystore.com/n/hcus/help/contact-us

Hope they resolve it for you.

Re: Sky store registered devices

Magic3 — Mon, 22 Jan 2024 20:40:21 GMT

Thank you I will give sky a ring

Re: Sky store registered devices

mike+simmonds — Mon, 22 Jan 2024 20:47:43 GMT

My experience @Magic3 - if you happen to be free about 10.58am. Try the live chat and you might get through quickly when they open.

Re: Sky store registered devices

Magic3 — Tue, 23 Jan 2024 07:50:39 GMT

Thanks Mike I fell asleep but I went on live chat yesterday and i didnt get anywhere said they were putting me onto another dept who didn't get back to me

Re: Sky store registered devices

mike+simmonds — Tue, 23 Jan 2024 09:37:48 GMT

That's so annoying and frustrating @Magic3

The only thing I can suggest - some of us on here have an option to escalate a post such as yours. I'll do that now and hopefully Sky will contact you directly through this forum to offer help.

look out for and respond to a coloured speech bubble popping up on this forum during the day offering help. Hope this works

Re: Sky store registered devices

Mr+Flibbles+86 — Tue, 23 Jan 2024 10:27:16 GMT

Thanks for escalating this. We’ve sent an invite to @Magic3 to chat.

Re: Sky store registered devices

Exiled-in-HH — Tue, 23 Jan 2024 12:23:56 GMT

When you added a device you can rename it.

I think the slots are allocated oldest in the first slot on the left😉

Re: Sky store registered devices

Magic3 — Tue, 23 Jan 2024 12:32:25 GMT

Oh that's helpful thank you

Re: Sky store registered devices

Magic3 — Wed, 24 Jan 2024 06:20:01 GMT

Thanks @Exiled-in-HH @I am going to delete one now based on the oldest being first on the left. Thanks everyone who has replied to me I am going to end this discussion now