topic I purchased a film on sky store and it’s gone before I’ve watched it in Sky Store

I purchased a film on sky store and it’s gone before I’ve watched it

Bulldog68 — Thu, 11 Jan 2024 21:04:18 GMT

I purchased a film five days ago and it's gone before I've watched it

Re: I purchased a film on sky store and it’s gone before I’ve watched it

oldfella — Thu, 11 Jan 2024 21:10:05 GMT

@Bulldog68 wrote:

I purchased a film five days ago and it's gone before I've watched it

Hi @Bulldog68

If this was a rental then you have 48 hrs once you have started watching it.

Did you watch any of it?

Re: I purchased a film on sky store and it’s gone before I’ve watched it

Bulldog68 — Thu, 11 Jan 2024 21:28:31 GMT

Ah yes I did. That explains it. Thank you very much. I thought I had 7 days. But that's only if you don't start watching it. Thank you for replying.

Re: I purchased a film on sky store and it’s gone before I’ve watched it

caesarome — Thu, 11 Jan 2024 21:53:17 GMT

That is correct @Bulldog68 , you have 7 days to start watching it but when you do this changes to 48 hours. This is probably not very clear as plenty of people before you have got caught out with this.

Re: I purchased a film on sky store and it’s gone before I’ve watched it

Bulldog68 — Thu, 11 Jan 2024 22:11:38 GMT

Thank you. I was unaware. Naughty really. I can't see why they can't do it for 7 days. Thank you for reply. X

Re: I purchased a film on sky store and it’s gone before I’ve watched it

Exiled-in-HH — Sat, 13 Jan 2024 09:00:07 GMT

It is a rather simple system running on old software🤔

It should recognise the difference between a part watch and a full watch😉