https://helpforum.sky.com/t5/Sky-Store/Film-download-issue/m-p/4531550#M22283 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2677752">@Roni9999</a>&nbsp;</P> <P>Have you tried deleting:archiving it then trying again. If you have then there is a live chat you can use to contact Sky about this that is available until 7.30om and can be found here:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></SPAN></P> Tue, 09 Jan 2024 12:58:01 GMT caesarome 2024-01-09T12:58:01Z https://helpforum.sky.com/t5/Sky-Store/Film-download-issue/m-p/4531495#M22282 <P>Downloaded a movie sound no picture and paid £5.00 to buy it&nbsp;</P> Tue, 09 Jan 2024 12:03:11 GMT https://helpforum.sky.com/t5/Sky-Store/Film-download-issue/m-p/4531495#M22282 Roni9999 2024-01-09T12:03:11Z https://helpforum.sky.com/t5/Sky-Store/Film-download-issue/m-p/4531550#M22283 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2677752">@Roni9999</a>&nbsp;</P> <P>Have you tried deleting:archiving it then trying again. If you have then there is a live chat you can use to contact Sky about this that is available until 7.30om and can be found here:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></SPAN></P> Tue, 09 Jan 2024 12:58:01 GMT https://helpforum.sky.com/t5/Sky-Store/Film-download-issue/m-p/4531550#M22283 caesarome 2024-01-09T12:58:01Z