https://helpforum.sky.com/t5/Sky-Store/Wrong-format-purchased/m-p/4518471#M22135 <P>Was it a Buy and Keep or a rented film ?</P> <P>&nbsp;</P> <P>Tjhe way to fix this is to delete the SD version, then delete it again from the deleted folder as this will then allow you to download the HD version but you do need to make sure that you will not be charged again for it.</P> Mon, 25 Dec 2023 13:17:40 GMT caesarome 2023-12-25T13:17:40Z https://helpforum.sky.com/t5/Sky-Store/Wrong-format-purchased/m-p/4518443#M22134 <P>Hi</P><P>ive purchased a film from the sky store in what I thought was HD, it's downloaded in standard format. I cannot find anyway of downloading it again in HD, can anybody advise&nbsp;</P> Mon, 25 Dec 2023 11:50:32 GMT https://helpforum.sky.com/t5/Sky-Store/Wrong-format-purchased/m-p/4518443#M22134 Mr_Tony 2023-12-25T11:50:32Z https://helpforum.sky.com/t5/Sky-Store/Wrong-format-purchased/m-p/4518471#M22135 <P>Was it a Buy and Keep or a rented film ?</P> <P>&nbsp;</P> <P>Tjhe way to fix this is to delete the SD version, then delete it again from the deleted folder as this will then allow you to download the HD version but you do need to make sure that you will not be charged again for it.</P> Mon, 25 Dec 2023 13:17:40 GMT https://helpforum.sky.com/t5/Sky-Store/Wrong-format-purchased/m-p/4518471#M22135 caesarome 2023-12-25T13:17:40Z