topic Sky store purchases avoid download every time in Sky Store

Sky store purchases avoid download every time

Lennylooloo — Sat, 23 Dec 2023 18:07:59 GMT

Hi, once we have downloaded our sky store movie and watched it, it automatically deletes the download and we have to re-queue it again! Is there a way to keep it on the planner to avoid downloading each time? I'm sure this setting has changed and it didn't used to do this!
many thanks

Re: Sky store purchases avoid download every time

Chrisee — Sat, 23 Dec 2023 18:14:51 GMT

@Lennylooloo whst device are you using to watch the movie on?

Re: Sky store purchases avoid download every time

Lennylooloo — Sat, 23 Dec 2023 20:39:47 GMT

Watching from Q box...

Re: Sky store purchases avoid download every time

Chrisee — Sun, 24 Dec 2023 07:45:36 GMT

@Lennylooloo if set upncorrectly Sky Store movies should stay on your Q box as long as the box is not disconnected from the internet for a period. I am moving your post to the Sky Store forum as I suspect you need helpnsetting the account up. It is not an issue with your broadband connection.

Re: Sky store purchases avoid download every time

caesarome — Sun, 24 Dec 2023 10:05:56 GMT

@Lennylooloo wrote:

Hi, once we have downloaded our sky store movie and watched it, it automatically deletes the download and we have to re-queue it again!

Is this happening with a Buy and Keep film or a rental one ?

Re: Sky store purchases avoid download every time

Lennylooloo — Sun, 24 Dec 2023 11:03:16 GMT

Thanks. Its with a buy and keep movie, I'm sure it hasn't happened that way before... it's the new paw patrol movie which is on repeat 🙈 and every time it finishes we have to download it again... which when there's a download already happening from another box is very annoying.

Re: Sky store purchases avoid download every time

caesarome — Sun, 24 Dec 2023 11:56:06 GMT

Very odd, all I can suggest it that you contact the Sky Store team about it to see what they suggest as the film should only be archived if you decide to do this:

https://www.skystore.com/n/hcus/help/contact-us

The live chat will not be available now until after Christmas now.