https://helpforum.sky.com/t5/Sky-Store/Taylor-Swift/m-p/4514766#M22082 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3930710">@Rachael7</a>&nbsp;wrote:<BR /> <P>I purchased the Taylor Swift Eras tour 3 days ago (rented and said would be available for 7 days), watched it half way through the same day. The next day went to watch the second half and it had disappeared, every time I tried to re-download it it said there was a technical fault and to try again later. Searched the next day and it's disappeared briefly as being on there at all then asking for me to re-purchase?! There's other people posting they struggled to download it after purchase so it's clearly a fault with sky rather than my account/box. I'm down my Christmas present to myself to watch it this week and when I try to go on the sky chat link to query it with them directly even that doesn't load!&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3930710">@Rachael7</a>&nbsp;</P> <P>If it wasn't Sky Store you contacted<BR />Best to contact Sky Store directly.<BR />Live chat is available 11am - 7:30pm Monday to Saturday<BR /><A href="https://www.skystore.com/n/hcus/help/contact-us" target="_blank">https://www.skystore.com/n/hcus/help/contact-us</A></P> Tue, 19 Dec 2023 22:00:11 GMT oldfella 2023-12-19T22:00:11Z https://helpforum.sky.com/t5/Sky-Store/Taylor-Swift/m-p/4514764#M22081 <P>I purchased the Taylor Swift Eras tour 3 days ago (rented and said would be available for 7 days), watched it half way through the same day. The next day went to watch the second half and it had disappeared, every time I tried to re-download it it said there was a technical fault and to try again later. Searched the next day and it's disappeared briefly as being on there at all then asking for me to re-purchase?! There's other people posting they struggled to download it after purchase so it's clearly a fault with sky rather than my account/box. I'm down my Christmas present to myself to watch it this week and when I try to go on the sky chat link to query it with them directly even that doesn't load!&nbsp;</P> Tue, 19 Dec 2023 21:57:07 GMT https://helpforum.sky.com/t5/Sky-Store/Taylor-Swift/m-p/4514764#M22081 Rachael7 2023-12-19T21:57:07Z https://helpforum.sky.com/t5/Sky-Store/Taylor-Swift/m-p/4514766#M22082 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3930710">@Rachael7</a>&nbsp;wrote:<BR /> <P>I purchased the Taylor Swift Eras tour 3 days ago (rented and said would be available for 7 days), watched it half way through the same day. The next day went to watch the second half and it had disappeared, every time I tried to re-download it it said there was a technical fault and to try again later. Searched the next day and it's disappeared briefly as being on there at all then asking for me to re-purchase?! There's other people posting they struggled to download it after purchase so it's clearly a fault with sky rather than my account/box. I'm down my Christmas present to myself to watch it this week and when I try to go on the sky chat link to query it with them directly even that doesn't load!&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3930710">@Rachael7</a>&nbsp;</P> <P>If it wasn't Sky Store you contacted<BR />Best to contact Sky Store directly.<BR />Live chat is available 11am - 7:30pm Monday to Saturday<BR /><A href="https://www.skystore.com/n/hcus/help/contact-us" target="_blank">https://www.skystore.com/n/hcus/help/contact-us</A></P> Tue, 19 Dec 2023 22:00:11 GMT https://helpforum.sky.com/t5/Sky-Store/Taylor-Swift/m-p/4514766#M22082 oldfella 2023-12-19T22:00:11Z