topic My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD? in Sky Store https://helpforum.sky.com/t5/Sky-Store/My-daughter-ordered-and-paid-for-the-Barbie-movie-on-Sky-Store-We-haven-t-received-the-DVD/m-p/4511472#M22056 <P>My daughter bought the Barbie movie on Sky Store (Buy and Keep). She has never received the DVD? &nbsp;Who do we chase for this!!!!</P> Sat, 16 Dec 2023 13:22:20 GMT DavidFF 2023-12-16T13:22:20Z My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD? https://helpforum.sky.com/t5/Sky-Store/My-daughter-ordered-and-paid-for-the-Barbie-movie-on-Sky-Store-We-haven-t-received-the-DVD/m-p/4511472#M22056 <P>My daughter bought the Barbie movie on Sky Store (Buy and Keep). She has never received the DVD? &nbsp;Who do we chase for this!!!!</P> Sat, 16 Dec 2023 13:22:20 GMT https://helpforum.sky.com/t5/Sky-Store/My-daughter-ordered-and-paid-for-the-Barbie-movie-on-Sky-Store-We-haven-t-received-the-DVD/m-p/4511472#M22056 DavidFF 2023-12-16T13:22:20Z Re: My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD? https://helpforum.sky.com/t5/Sky-Store/My-daughter-ordered-and-paid-for-the-Barbie-movie-on-Sky-Store-We-haven-t-received-the-DVD/m-p/4511482#M22057 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3927885">@DavidFF</a>&nbsp;</P> <P>Does anything appear via her account when you login to this link:</P> <P>&nbsp;</P> <P><SPAN><A href="https://www.skystore.com/n/amyo/my-account/my-orders" target="_blank">https://www.skystore.com/n/amyo/my-account/my-orders</A></SPAN></P> <P>&nbsp;</P> <P><SPAN>If not then she could use the live chat here to speak to Sky Store about this:</SPAN></P> <P>&nbsp;</P> <P><SPAN><A href="https://www.skystore.com/help/contact-us" target="_blank">https://www.skystore.com/help/contact-us</A></SPAN></P> <P><BR />It is open until 7.30pm.</P> Sat, 16 Dec 2023 13:28:47 GMT https://helpforum.sky.com/t5/Sky-Store/My-daughter-ordered-and-paid-for-the-Barbie-movie-on-Sky-Store-We-haven-t-received-the-DVD/m-p/4511482#M22057 caesarome 2023-12-16T13:28:47Z Re: My daughter ordered and paid for the Barbie movie on Sky Store. We haven’t received the DVD? https://helpforum.sky.com/t5/Sky-Store/My-daughter-ordered-and-paid-for-the-Barbie-movie-on-Sky-Store-We-haven-t-received-the-DVD/m-p/4561818#M22525 <P>Buy and keep just means she gets to keep it on her downloads, unlike when you rent and it expires after so long of starting it/ once finished watching.&nbsp;</P><P>&nbsp;</P><P>You have to pay extra to have the physical DVD copy now.&nbsp;</P> Tue, 13 Feb 2024 15:06:29 GMT https://helpforum.sky.com/t5/Sky-Store/My-daughter-ordered-and-paid-for-the-Barbie-movie-on-Sky-Store-We-haven-t-received-the-DVD/m-p/4561818#M22525 Steffy87 2024-02-13T15:06:29Z