topic Sky VIP Store Offer - Nov 23 in Sky Store

Sky VIP Store Offer - Nov 23

KaluK — Thu, 30 Nov 2023 10:54:11 GMT

Having been sent a code for a free digital buy and keep for my diamond VIP status, the site has been down for over a week from the link attached in the email that was sent.

Previously the link was working. I have bought a movie via my sky box, but now will be charged for it. I was thinking there would be a place to put the code in that had received.

The code expires today, there is no chat or support anywhere and I'm going to be out £13.99.

Help and thoughts ?

Re: Sky VIP Store Offer - Nov 23

mike+simmonds — Thu, 30 Nov 2023 11:37:29 GMT

Hi @KaluK

You can get support from the Skystore team (I find live chat works best and is open now )

using this link.

you can't always connect when they are busy but livechat is usually very efficient.

Hope you get it resolved.

https://www.skystore.com/n/hcus/help/contact-us

Re: Sky VIP Store Offer - Nov 23

KaluK — Thu, 30 Nov 2023 12:16:33 GMT

Thanks but the link doesn't work

Re: Sky VIP Store Offer - Nov 23

caesarome — Thu, 30 Nov 2023 12:19:30 GMT

The link is working for me and the live chat on it is showing as being available.

Re: Sky VIP Store Offer - Nov 23

mike+simmonds — Thu, 30 Nov 2023 12:21:08 GMT

Hmm @KaluK

works just now for me on my iPhone 12 using Safari. Do you have a different browser / device you can try ?