topic Re: Sky store download image but no sound in Sky Store

Sky store download image but no sound

Chayla — Sun, 26 Nov 2023 14:59:51 GMT

I just brought the 4k Santa clause the movie from the sky store on my tv but there is no sound, it plays on all other devices but my tv. Image works fine

Re: Sky store download image but no sound

caesarome — Sun, 26 Nov 2023 16:15:19 GMT

If it was a Buy and Keep film have you tried archiving it so it has to be downloaded again ?

Re: Sky store download image but no sound

Chayla — Sun, 26 Nov 2023 16:16:57 GMT

Yes I have tried everything

Re: Sky store download image but no sound

caesarome — Sun, 26 Nov 2023 16:52:50 GMT

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky store download image but no sound

mike+simmonds — Sun, 26 Nov 2023 22:32:29 GMT

Not a perfect solution I know @Chayla - but try going in to your audio settings on your Sky box and - if the setting is on Dolby Digital - change it for this movie to "normal"

if you have Sky Q, it's

settings / setup / audio visual

Re: Sky store download image but no sound

Chayla — Sun, 26 Nov 2023 22:33:40 GMT

I don't have a sky box, it's the sky store app on my tv

Re: Sky store download image but no sound

mike+simmonds — Sun, 26 Nov 2023 22:39:31 GMT

So you have an LG @Chayla ?

Ok - same suggestion but try going in to your LG sound settings and see if there is a more basic setting than Dolby

I remember a similar post to yours from a couple of years ago and the problem was a glitch in the audio format being used by Sky. I'm pretty sure that changing the audio to a basic Stereo setting provided a solution.

Hope that helps but if not, @caesarome suggestion would definitely be the way to go.

Either way, if you do find a solution and get a minute - would you mind posting back to say what it was. Good luck

Re: Sky store download image but no sound

Exiled-in-HH — Tue, 28 Nov 2023 07:39:51 GMT

Could be a Roku TV?