topic Re: Mistake in Sky Store

Mistake

Artie — Fri, 24 Nov 2023 19:01:45 GMT

I've ordered a movie by accident, I need a refund 🤦🏼‍♀️

MightyQuinn — Fri, 24 Nov 2023 19:23:42 GMT

Hi @Artie As long as you haven't tried to view it (even for a second), you will not be charged for it.

mike+simmonds — Fri, 24 Nov 2023 19:30:32 GMT

It's as @MightyQuinn says - providing it's a rental made on your Sky Q box.

if it's a buy and keep bought on any device , or if it's a rental made online you get charged irrespective of if you view it or not.

if you need to contact the Skystore team - livechat opens next at 11am tomorrow

Artie — Fri, 24 Nov 2023 20:00:42 GMT

Thanks!! I stopped the download as soon as I realised I'd made a mistake (on my box!) so hopefully I won't be charged. I appreciate the response

caesarome — Fri, 24 Nov 2023 20:05:07 GMT

Was it a rental or a Buy and Keep film ?

Artie — Fri, 24 Nov 2023 20:06:48 GMT

A buy and keep 🤦🏼‍♀️

caesarome — Fri, 24 Nov 2023 20:23:26 GMT

Then you will be charged for it so you need to use the live chat as per the link from @mike+simmonds when it opens at 11am tomorrow.

Artie — Fri, 24 Nov 2023 20:39:31 GMT

Thanks, I'll go on live tomorrow, it was a silly mistake 🤦🏼‍♀️