topic Re: what has happened to my sky store purchases since i left in Sky Store

what has happened to my sky store purchases since i left

tlony — Sat, 18 Sep 2021 14:39:59 GMT

Since leaving sky my previously purchased movies have disappeared. As this is one of the main reasons I left due to awful customer service regarding a purchase I would like this cleared up.

Re: what has happened to my sky store purchases since i left

mike+simmonds — Sat, 18 Sep 2021 15:00:59 GMT

Hi @tlony

Probably worth trying a livechat with the Skystore team here and asking if they can change your account to a Skystore only account. This may depend on how long it was since you left

https://www.skystore.com/n/hlch/help/contact-us/live-chat

I may be wrong but from the tone of your email you might be thinking you're talking to Sky on here - but you are actually chatting to other Sky customers. Hope you get it resolved

Re: what has happened to my sky store purchases since i left

caesarome — Sat, 18 Sep 2021 15:42:43 GMT

@tlony

You will not be able to view your purchases via your Sky box anymore but can do so via other options like apps built into TVs, the Sky Store website, the Sky Store app on mobiles and tabl;ets but as @mike+simmonds has said you will need to contact the Sky Store team if they don't appear via the app so they can change your account to a Sky Store only one.

Re: what has happened to my sky store purchases since i left

Gmlordjack — Sun, 17 Jul 2022 22:10:39 GMT

Hi. Did you ever resolve this? I'm currently in the same position. Left Sky last month Having made around 30 purchases of movies and TV shows now I only have access to 3. Any ideas?

Re: what has happened to my sky store purchases since i left

caesarome — Mon, 18 Jul 2022 08:26:48 GMT

@Gmlordjack

You need to fllow the advice given by @mike+simmonds in his post above and contact the Sky Store support team as they will need to change you account to a Sky Store only one which should then allow you to access your purchases on the Sky Store website or mobile apps on phones and tablets.

Live Chat is available between 11am-7.30pm eavh day via this link:

https://www.skystore.com/help/contact-us

Re: what has happened to my sky store purchases since i left

nolte — Wed, 20 Jul 2022 08:47:48 GMT

Please bear in mind t&c of sky store

f. The ability to stream and/or download Buy & Keep Content may not be offered to you indefinitely. For example, we will be unable to continue to offer you particular Buy & Keep Content if we no longer have the rights to do so from the relevant rightsholder(s). If we no longer offer particular Buy & Keep Content we will use reasonable efforts to make this information available to you via email, the Website and/or Sky Store app. Please have this in mind when deciding to delete Content from your Device(s) and/or Box, or archive Buy & Keep Content on your Box

https://www.skystore.com/n/lbtc/legal-bits/terms-and-conditions

This may possibly be an issue here

Re: what has happened to my sky store purchases since i left

caesarome — Wed, 20 Jul 2022 08:51:02 GMT

@nolte wrote:

This may possibly be an issue here

While that is correct based on previous posts it is more likely that the account needs changing to a Sky Store only one as it isn't possible to access purchases via a Sky box when someone has cancelled their account.

Re: what has happened to my sky store purchases since i left

Gmlordjack — Wed, 20 Jul 2022 19:23:21 GMT

Thanks for the help everyone. I have gotten rid of my sky box. This is me trying to access the content via a sky app on my TV. I will contact Sky and ask them to create another account

Re: what has happened to my sky store purchases since i left

caesarome — Wed, 20 Jul 2022 19:26:31 GMT

@Gmlordjack wrote:

I will contact Sky and ask them to create another account

That isn't what they need to do @Gmlordjack , they need to change the account you had to a Sky Store only one.

Re: what has happened to my sky store purchases since i left

Gmlordjack — Sat, 23 Jul 2022 12:03:56 GMT

Thanks. I'll let them know

Re: what has happened to my sky store purchases since i left

slipstreem — Thu, 16 Nov 2023 22:00:00 GMT

In that case, never should have been sold and purchasee is entitled to a refund.

digital purchases clearly have a defined sell by date, I would counter that providers in no way shape or form give a definitive answer in any t&cs.

easily countered in court👍

Re: what has happened to my sky store purchases since i left

slipstreem — Thu, 16 Nov 2023 22:01:53 GMT

Sky tv not honoured digital purchaes

Re: what has happened to my sky store purchases since i left

caesarome — Thu, 16 Nov 2023 22:08:18 GMT

@slipstreem wrote:

In that case, never should have been sold and purchasee is entitled to a refund.

The customer will still be able to access their purchases as all they needed to have done is what we posted here last year and that is to ask Sky to change their account to a Sky Store only one and it will be problem solved.