topic Sky Store in Sky Store

Sky Store

Georgie1982 — Sun, 12 Nov 2023 09:16:44 GMT

We have purchased 3 films on sky store. But it won't allow us to download to our sky q box.

it says it will transfer over under purchases. But we've tried for 3 days now and still nothing.

Re: Sky Store

mike+simmonds — Sun, 12 Nov 2023 09:29:51 GMT

Morning @Georgie1982

I've read 3 similar posts to yours this weekend- so it's possible there is a technical glitch- but firstly - if you log on to Sky store on a device - then click on your name, you should see a screen like this.

when you click on "view my sky account" is it linked ok ?

Other than that - you should definitely be able to send buy and keep movies to your box (not rentals) If not happening you would need to contact the Skystore team - but livechat isn't open on a Sunday. You might get through by phone but queues might be long.

https://www.skystore.com/n/hcus/help/contact-us

hope that helps

Re: Sky Store

caesarome — Sun, 12 Nov 2023 09:44:52 GMT

If your account is linked then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us