topic Re: Insfficient credit on sky card in Sky Store

Insfficient credit on sky card

LorBran — Sat, 11 Nov 2023 20:57:07 GMT

I am trying to rent a movie and have been informed I have insufficient credit on my sky viewing card. Can someone please advise what to do next?

Re: Insfficient credit on sky card

mike+simmonds — Sat, 11 Nov 2023 21:12:39 GMT

Hi @LorBran

These messages are rarely as clear as they need to be. They usually appear when a credit limit has not been agreed with you and set up by the Skystore team

The easiest way to resolve this is by live chat but that isn't open until 11am Monday. you might be able to get through by phone on Sunday but you may be in a long queue.

here's a good link and hope it helps

https://www.skystore.com/n/hcus/help/contact-us

Re: Insfficient credit on sky card

LorBran — Sat, 11 Nov 2023 23:02:55 GMT

Thankyou @mike+simmonds

Appreciate your help.