topic Re: Sky store purchase not on sky q in Sky Store

Sky store purchase not on sky q

MikeGerrard — Tue, 31 Oct 2023 21:59:23 GMT

So I made a sky store purchase on my phone hoping to then watch it on my tv when I got home but I can't see a way to do it. It doesn't appear in sky store purchases on the tv, I can only download to my phone. What the hell???

Re: Sky store purchase not on sky q

caesarome — Tue, 31 Oct 2023 22:16:17 GMT

Was it a Buy and Keep film because if so you should be able to send it to your Sky Q box. If it was a rental title it can only be watched on the device it was rented on.

Re: Sky store purchase not on sky q

MikeGerrard — Tue, 31 Oct 2023 22:20:34 GMT

It was a buy and keep. It's on my list of purchases when I look online on my phone but no way to send to the box and can't see it anywhere on the box to download

Re: Sky store purchase not on sky q

mike+simmonds — Tue, 31 Oct 2023 22:33:17 GMT

Hi @MikeGerrard

On your Sky Q box are you definitely looking in recordings / purchases ? (If as @caesarome says - it's a buy and keep) edit

On your phone are you signing in with the same Sky ID ?

if so, on your phone you should be seeing an option like this

Re: Sky store purchase not on sky q

caesarome — Tue, 31 Oct 2023 22:32:21 GMT

@MikeGerrard

The option to send it to the box should be there when you select the title.

If it isn't can you login in here to see if your account needs linking:

Go to skystore.com/myaccount and go to 'My Sky TV'.
Click on 'Link My Account'.
Follow the instructions on the screen. You'll need your 12 digit Sky Account number or the account number of the bank you use to pay your Sky bill.
Click 'confirm'

Re: Sky store purchase not on sky q

MikeGerrard — Wed, 01 Nov 2023 09:36:05 GMT

Gonna have to call Sky coz this is making no sense. Not seeing the links you describe. Account looks like it is linked already. I don't use sky store that often and this is just irritating

Re: Sky store purchase not on sky q

caesarome — Wed, 01 Nov 2023 09:55:58 GMT

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Sky store purchase not on sky q

mike+simmonds — Wed, 01 Nov 2023 10:08:29 GMT

A different thing that may be worth trying

@MikeGerrard

If on your Sky box you search for exactly the same movie (ie same resolution, same version / bonus edition etc ) does it come up with a price ? Or does it think you have already purchased it ?

If it says you have already purchased it you should be able to download it from that screen.

(Just don't buy it twice )

again - it should show in recordings / purchases

not in the Sky store part of the Sky Q menu

Re: Sky store purchase not on sky q

MikeGerrard — Wed, 01 Nov 2023 10:19:53 GMT

I did try this but the exact thing doesn't show up. I got a 2 film collection and it only shows the individual films at a cost. My phone just has a play button and lower down links to download to the film to my phone. No button to send to the sky box and the box doesn't appear to have any evidence of the purchase. I've obviously purchased in the wrong manner. I knew rentals on my phone can't be sent to the box but I thought purchase you can. Evidentially not in all cases. It should be quite simple since it's all the same account I should be able to watch on my phone of through the box no matter how/where I purchased but I guess it's not as simple as that.

Re: Sky store purchase not on sky q

MikeGerrard — Wed, 01 Nov 2023 10:43:13 GMT

So it seems that as it was a 2 film collection, one of those films not available on the box only through stream online and so neither film showing on the box. I've been credited and will purchase direct through the box in future. I don't think it's clear sometimes if a film you look to purchase on your mobile can or can't be sent to the box. Sometimes though it is easier to search on your phone so I guess just use it to search and then once decided remember to make the purchase on the box (assuming the same film is available there too)

Re: Sky store purchase not on sky q

mike+simmonds — Wed, 01 Nov 2023 10:54:05 GMT

I vary how I purchase (buy and keep) movies between my phone and my box depending on how I wish to pay for them (credit card / vouchers on my phone - added to my bill on my box)

I think that's a perfectly reasonable thing to do as the movies are interchangeable beteeen the two ways of viewing.

in 7 minutes, live chat on the link provided by @caesarome goes live and perhaps when you get an answer from the Skystore team, you might share on here to let us know.

best of luck