topic Re: not received my movie in Sky Store

not received my movie

finney — Sat, 28 Oct 2023 16:43:02 GMT

ive just bought gran turismo and it wont play it says

your selection is unavailable at the moment please try again

code 0805

been like it 15 min now

took money strait away why havnt i got my movie strait away

Re: not received my movie

SlinkyTinky — Sat, 28 Oct 2023 17:34:51 GMT

I bought same movie yesterday, still can't play it 😞

Re: not received my movie

mike+simmonds — Sat, 28 Oct 2023 17:45:33 GMT

Hi @SlinkyTinky

you may be able to get through to the Skystore team if you are quick - they are open till 7.30pm but then - not till Monday

if you can't get through - if you say a bit more about your problem - you might get some helpful advice from other customers here on the forum.

Here is a link for the Skystore team

https://www.skystore.com/n/hcus/help/contact-us

Edit : assuming this is a problem with a buy and keep purchase - have you tried logging on to Sky store through the app choosing your movie - and then selecting "send to box" to see if that has any success

Re: not received my movie

finney — Sat, 28 Oct 2023 17:45:35 GMT

got through to sky store team its an error with content of movie

Re: not received my movie

SlinkyTinky — Sat, 28 Oct 2023 18:09:43 GMT

@mike+simmonds

Hey thanks for reply. I'm on hold now to Sky as the link for Live Chat never loaded.

I can't seem to play the movie through Sky Go or Sky Store without an error message.

They are now transferring me to Sky Store team to discuss. Hopefully will be able to finally watch the movie tonight.

Re: not received my movie

bennykeith — Sat, 28 Oct 2023 18:10:37 GMT

Did they say when it would be resolved as I have the same issue?

Re: not received my movie

SlinkyTinky — Sat, 28 Oct 2023 18:21:46 GMT

@bennykeith

Im still on hold 🫣 and they close at 7:30pm. Oh dear

Re: not received my movie

SlinkyTinky — Sat, 28 Oct 2023 18:29:26 GMT

@finney @bennykeith @mike+simmonds

Spoken to sky. They have a "specialist" team working on the error. Which seems to be just this title. No time frame on when it will be fixed! Just told to keep trying and should work eventually.

so non the wiser really, hopefully be soon!

Re: not received my movie

mike+simmonds — Sat, 28 Oct 2023 19:32:48 GMT

Thanks for updating and clarifying @SlinkyTinky

Hope it gets resolved soon.

Re: not received my movie

Savannah26 — Sat, 28 Oct 2023 20:19:35 GMT

We are in the exact same boat as you with the same film and code 0805 and took our money. Really annoyed

Re: not received my movie

HJ113 — Sun, 29 Oct 2023 13:59:37 GMT

I have got the same issue. Bought on thursday and cant watch it. My boys are annoyed as wanted to watch it last night. Do we know how long it will take before they sort the issue?

Re: not received my movie

Vic0707 — Sun, 29 Oct 2023 15:16:10 GMT

I've had the same problem wish I'd of seen this before , money gone no film. Great !

Re: not received my movie

HJ113 — Sun, 29 Oct 2023 16:13:24 GMT

So annoying. I have got the dvd coming as well so that will probs turn up before the film works on the download. I havent had this issue before. All sat down for movie night and then no movie. Wonder if we will get any money back

Re: not received my movie

DebLH — Sun, 29 Oct 2023 16:38:59 GMT

Exactly the same issue here! Promised my boys a half term treat, film of their choice, paid the ridiculous price and now can't watch it - only have them for one more night before they're off to their dad's - great thanks Sky 😤🙄

Re: not received my movie

HJ113 — Sun, 29 Oct 2023 17:59:08 GMT

Sorry to hear that, it is really bad. I have bought a few films and never had an issue. We were all sat with snacks and sweets ready to watch. Feel sorry for the kids as they are the ones that have missed out. the films are stupid prices. Wish i had downloaded it on another platform now.

Re: not received my movie

HJ113 — Sun, 29 Oct 2023 18:01:54 GMT

I have just tried it again and mine is now working on the sky store via my sky stream puck. Hope everyone elses starts working as well now 🤞🤞🤞

Re: not received my movie

bennykeith — Sun, 29 Oct 2023 18:36:47 GMT

Mines working too. I hope everyone else has the same result now 😀