topic Re: Sky store purchases not playing in Sky Store

Sky store purchases not playing

Tardis005 — Fri, 13 Oct 2023 14:48:46 GMT

I use Sky Stream. When I try and play anything on Sky Store and Sky Go I get the following error messages

Sky Store - Screen Mirroring Sky Store doesn't support video playback.

Sky Go - An unknown error has occurred please try again - to this seems to be also linked to mirroring.

Thing is I'm not mirroring just trying to playback on my Android phone (latest OS)

Re: Sky store purchases not playing

GD1 — Fri, 13 Oct 2023 14:51:38 GMT

@Tardis005 You should be able to playback directly from the Sky store app within Glass/Stream as you can't mirra cast to a Glass TV.

Re: Sky store purchases not playing

Tardis005 — Fri, 13 Oct 2023 14:57:25 GMT

Hi GD1,

All DLs work fine on the Sky Stream puck. It's only content on my Sky apps on my phone that don't play. And that's ALL content not just DLs

Re: Sky store purchases not playing

GD1 — Fri, 13 Oct 2023 15:00:12 GMT

@Tardis005 In that case as it's not a Sky Glass/Stream issue I'v moved your thread to the Sky Store forum.

Re: Sky store purchases not playing

Tardis005 — Fri, 13 Oct 2023 15:02:28 GMT

Ok thanks wasn't sure which was best forum for problem. 👍

Re: Sky store purchases not playing

caesarome — Fri, 13 Oct 2023 15:48:14 GMT

There could be something you have installed on the phone that is causing this so do you use anything like a VPN ?

Re: Sky store purchases not playing

Tardis005 — Fri, 13 Oct 2023 16:08:29 GMT

@caesarome

Yes indeed. I've been wondering if one of my apps is causing this so I'm investigating.

Re: Sky store purchases not playing

Debbsiedo64 — Mon, 23 Oct 2023 13:13:25 GMT

I bought season 1-15 of supernatural in the sky store which was working fine until I got to a certain episode which won't play at all. It says to check my internet but the episode before & the episode after play ok..

can anyone help please

debbsiedo64

Re: Sky store purchases not playing

caesarome — Mon, 23 Oct 2023 15:34:40 GMT

On what device are you trying to watch this episode on ?

Re: Sky store purchases not playing

Debbsiedo64 — Mon, 23 Oct 2023 22:39:49 GMT

All my devices, sky glass, iPad, iPhone, none of them work. But it is just the one episode.

Re: Sky store purchases not playing

caesarome — Tue, 24 Oct 2023 08:49:48 GMT

@Debbsiedo64

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us