topic Re: Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in p in Sky Store

Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in past

Michelle1969 — Tue, 10 Oct 2023 15:39:48 GMT

I've bought films before but now it won't let me. Why?

Re: Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in p

caesarome — Tue, 10 Oct 2023 17:08:01 GMT

@Michelle1969

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

Re: Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in p

Michelle1969 — Thu, 12 Oct 2023 06:58:17 GMT

All sorted now thank you.

Re: Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in p

Nixie6 — Thu, 21 Dec 2023 21:32:48 GMT

Did Sky sort this for you or did you do something yourself please? I'm having the same problem

Re: Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in p

caesarome — Thu, 21 Dec 2023 21:59:37 GMT

@Nixie6

The only way to get this sorted will be to get in touch as they will need to set up your account so you can access the Sky Store. You can use the live chat tomorrow as they will be able to sort this out for you.

Re: Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in p

Michelle1969 — Fri, 22 Dec 2023 00:18:52 GMT

Yes sky sorted

Re: Why can’t I purchase a film. It says my account is not set up to purchase when I’ve done so in p

Nixie6 — Fri, 22 Dec 2023 13:48:16 GMT

that's great thank you for getting back to me!