topic Re: Can't log into Skystore on Skyglass in Sky Store

Can't log into Skystore on Skyglass

Lauralu — Mon, 04 Sep 2023 11:45:53 GMT

Hi All,

Recently new to sky and sky glass can't for the life of me get into Skystore. I open the app click to sign in and immediately hit with error There is an issue with the login, Please check your details and try again. But I am not inputting nay details the page is blank with this error then rerey button which does nothing.

I have:

Turned off at mains reset tv

Reset TV to factory settings

I am signed up on sky store with same details as TV

This has been going on for a week

Please help!

Laura

Re: Can't log into Skystore on Skyglass

Exiled-in-HH — Mon, 04 Sep 2023 11:54:04 GMT

Can you log onto Skystore.com?

if so you can request assistance from the Sky Store team from there.

Re: Can't log into Skystore on Skyglass

Lauralu — Mon, 04 Sep 2023 11:55:10 GMT

Hello,

I can yes. Chat doesn't seem to be available which led me to here. I've sent an email so hopefully that will be followed up. Too!

Thanks again

Re: Can't log into Skystore on Skyglass

caesarome — Mon, 04 Sep 2023 12:35:21 GMT

Was it the live chat here you tried:

https://www.skystore.com/help/contact-us

It is open until 7.30 this evening if that helps so just stay on the page until an agent is free to chat to you,

Re: Can't log into Skystore on Skyglass

Paul+Boland — Mon, 04 Sep 2023 13:02:39 GMT

I'm having the same issue

This must be a Sky Store app issue that's only affecting Sky Glass and Sky Stream Pucks

If you sign out of the Sky Store App on Sky Glass and Sky Stream Pucks you can't sign back in on those devices

Issue is now when I launch Sky Store App on Sky Glass or Sky Stream Pucks

When I click Sign in I keep getting the following message

There is an issue with the login. Please check your details and try again

Clicking Retry does nothing

Problem is we are not getting the option to enter our username or password when you click Sign in

It keeps giving the above message

I can sign in to my Sky Store Account on a PC and Mobile devices but can't if I try to do this on Sky Glass or Sky Stream Pucks

Note I already posted this issue in Sky Glass forum and that has been marked to be escalated community chat

Note Sky Store Live Chat is showing as Unavailable

Re: Can't log into Skystore on Skyglass

Lauralu — Mon, 04 Sep 2023 15:11:05 GMT

Exact same as me.

I'm currently on a trial with Sky Glass how long have you had this issue? If this is persistent I'd have to return the TV.

Doesn't seem to be answers or a way to. Contact Cs. As still no chat available.

Cheers!

Laura

Re: Can't log into Skystore on Skyglass

Paul+Boland — Mon, 04 Sep 2023 15:36:48 GMT

@Lauralu

Only had this issue since Today

I have Sky Glass and Sky Stream Pucks since August 2022 as in just over 1 year and was working no issues until today

It's when I signed out the app on Sky Glass and Sky Stream Puck is when the issue you having started for me

The issue is once you have signed out of the Sky Store App on Sky Glass and Sky Stream Pucks it's not possible at the moment to sign back in as in there is no option to enter username and password on the app when you try to sign in

If it's your first time to try sign in or previously signed out ot the app

It won't be possible to sign in again on Sky Glass or Sky Stream Pucks until they fix the app so you can enter your username and password

This is a new issue that's only happened recently

So lot will only notice if it's first time to sign into the app on Sky Glass/Stream or they like me signed out and tried to sign back in into app

It's only Sky Glass and Sky Stream Pucks that's affected

You can sign into Sky Store on a PC or the app on Mobile device

Re: Can't log into Skystore on Skyglass

Exiled-in-HH — Wed, 06 Sep 2023 06:43:43 GMT

... and LG TVs, Roku, and NOW TV devices.

Re: Can't log into Skystore on Skyglass

Paul+Boland — Fri, 15 Sep 2023 17:10:42 GMT

I contacted Sky

They are aware about the Sky Store App sign in issue on Sky Glass and Sky Stream Pucks if customer has signed out of the app and can't sign back in

Sky told me we are currently working on that. We'll try to fix it as soon as possible.

Re: Can't log into Skystore on Skyglass

SkyUser161 — Fri, 29 Sep 2023 20:46:35 GMT

Still no fix? I'm having the same issue.

Re: Can't log into Skystore on Skyglass

Jboy1974 — Sat, 30 Sep 2023 13:06:13 GMT

Also having the same issue. Have emailed twice and only got a response after 10 days. In their reply they gave an app reset procedure but this didn't work. Their opening hours for phone or online chat are not customer friendly. Some of us have to work and they are closed when one gets time to make contact (knowing it could take awhile on an agent).

It is very frustrating paying for a service and the supplier couldn't give a damn about its customers. This login issue is going on for at least a month and no fix. If their IT people were any good this issue should have been pick up on and rectified immediately. I don't think I'll be renewing my Sky service in the next few months when it comes up for renewal.

Cannot log into Sky Store on Sky Glass

Christine+Mc — Sun, 01 Oct 2023 16:49:20 GMT

Hi all. I got sky glass a couple of days ago. I cannot log into Sky Store on the tv. I can log in on my phone, on laptop, everything except the tv. So I can't download my movies. Error I get is:

There is an issue with the login,Please check your details and try again

has anyone seen this?

Re: Cannot log into Sky Store on Sky Glass

caesarome — Sun, 01 Oct 2023 18:38:55 GMT

@Christine+Mc

I have moved your post to the topic at hand where you can see there does appear to be an issue with this.

Re: Can't log into Skystore on Skyglass

Ainbray — Wed, 04 Oct 2023 19:07:42 GMT

@Paul+Boland I've been having the same problem since we got Sky Glass in July this year. They told me the same.. it's October now... still not working..

Re: Cannot log into Sky Store on Sky Glass

Ainbray — Wed, 04 Oct 2023 19:10:08 GMT

@Christine+Mc Yep! Have had this issue since we got Sky Glass in July. They say they're working on it.. Don't understand why it's taking so long because they're losing out on purchases.. frustrating though...

Re: Can't log into Skystore on Skyglass

Christine+Mc — Sat, 07 Oct 2023 20:25:44 GMT

I think I've figured this out.
Go to Playlist

Go to the bottom and select Sky Store Purchases

Log into your Sky account from here and you should see your content

Go back to the Sky Store App and you should be able to see your library.

This worked for me just now so hopefully it works for others too.

Re: Can't log into Skystore on Skyglass

Jboy1974 — Sat, 07 Oct 2023 21:22:07 GMT

Good man yourself, that worked for me also.

Re: Can't log into Skystore on Skyglass

Christine+Mc — Sat, 07 Oct 2023 21:23:32 GMT

Woman lol

Re: Can't log into Skystore on Skyglass

SkyUser161 — Sat, 07 Oct 2023 23:35:51 GMT

Worked for me too!

Thank you! If only the sky customer service folks were as efficient as you at figuring this out.

Re: Can't log into Skystore on Skyglass

Ainbray — Sun, 08 Oct 2023 07:04:01 GMT

@Christine+Mc You are an absolute genius!!!! It actually worked!! Thank you SO MUCH 😊