topic Re: Downloading sky store app for PC fails in Sky Store

Downloading sky store app for PC fails

Antares-Mark — Thu, 05 Oct 2023 17:31:28 GMT

I do not have a sky cinema subscription, mainly because I found I was buying premium content and not watching the included content. I am about to go on a business trip and thought I would prepare by downloading a movie to watch one night. However, even though I have purchaesd the movie and can play it in the sky store app, I cannot download it. the page redirects to download the app but fails due to some security cetrtificate issue.

Where can I access a downloadable skystore app (not Sky Go) to get the novie to download on Windows 10? I will not have a reliable internet connection t the destination.

Mark

Re: Downloading sky store app for PC fails

caesarome — Thu, 05 Oct 2023 18:34:25 GMT

@Antares-Mark

I have just tried it as well so tomorrow if you are able to it might be worth going on the live chat from 11am and pointing out that there is an error when try to install the desktop app:

https://www.skystore.com/help/contact-us

Re: Downloading sky store app for PC fails

mike+simmonds — Thu, 05 Oct 2023 20:09:13 GMT

Hi @Antares-Mark

Try this

go here on your Windows device

skystore.com/n/haap/help/sky-store-apps

when you see the Skystore desktop app link

save the link address to your pc

Then go to that folder on your PC and right click - then run as administrator

any good ?

Re: Downloading sky store app for PC fails

caesarome — Thu, 05 Oct 2023 21:10:38 GMT

@mike+simmonds

That brings the same error for me as it is the very same link as the one on the library page is.

Re: Downloading sky store app for PC fails

mike+simmonds — Thu, 05 Oct 2023 22:20:08 GMT

@caesarome wrote:
@mike+simmonds
That brings the same error for me as it is the very same link as the one on the library page is.

Yes @caesarome

It was opening on my PC on windows 11 but I think it was just linking to the existing Skystore folder on my PC and therefore opening the program. .

I get an error (as you and @Antares-Mark experience) when I try to download a fresh copy.

Re: Downloading sky store app for PC fails

Antares-Mark — Fri, 06 Oct 2023 06:50:54 GMT

A couple of points, that url is where I find the app and my chrome browser complains. Secondly, I don't have admin rights to this company laptop . I hoped sky store could be install per user.

thanks for the suggestion

mark

Re: Downloading sky store app for PC fails

mike+simmonds — Fri, 06 Oct 2023 07:53:51 GMT

Morning @Antares-Mark

Your expectations are reasonable and as @caesarome suggests- the Skystore team on the link he provides should be able to advise you what's going on with the download.

Yiu should certainly be able to download buy and keep movies.

Re: Downloading sky store app for PC fails

Antares-Mark — Fri, 06 Oct 2023 16:32:06 GMT

Not muchhelp there. Because this is a company laptop the help advisor indicated I should check with my IT team first.

Oh well, unlikely to get help before I go onthe trip. I'll dust down that andriod tablet.

Re: Downloading sky store app for PC fails

mike+simmonds — Fri, 06 Oct 2023 17:30:29 GMT

As @caesarome suggests- both he and I can't download it either (at first I thought it had opened on my PC but I think it was just acting as a link to my original installation. )

when I try a fresh download I get an error message also.

my guess (and it's only a guess) is that there is a problem at Sky's end rather than with your laptop

Not ideal - but do you have a phone or tablet you can try @Antares-Mark ? Edit - I just read that you do - hope it works ok.

Re: Downloading sky store app for PC fails

caesarome — Fri, 06 Oct 2023 19:00:34 GMT

One other suggestion @Antares-Mark is to send an email to the apps team via this email address - apps@sky.uk, give them a link to the page so they can be aware that the PC one fails on computers.

Re: Downloading sky store app for PC fails

tony8r — Mon, 09 Oct 2023 16:10:40 GMT

I'm having the same problem @Antares-Mark . Just brought something to watch and now that I go to download the Sky Store app on PC it's not working. It's just coming up as an error message. Not happy

Re: Downloading sky store app for PC fails

tony8r — Mon, 09 Oct 2023 16:18:04 GMT

@Antares-Mark I know this sounds weird, but i switched over to Microsoft Edge to try and download it and it worked. I was originally trying to use Google Chrome but it just wasn't having it. Edge has worked for me. I now have the Sky Store App on my laptop. I'm sorry I was a few days late to your original posting and then maybe you could have watched your film/programme on the day you wanted to.

Re: Downloading sky store app for PC fails

caesarome — Mon, 09 Oct 2023 16:25:28 GMT

Good stop @tony8r as I hadn't thought about using another browser so I tried Firefox and it works so I think we can safely say it is an issue with Google Chrome at present.

Re: Downloading sky store app for PC fails

Antares-Mark — Tue, 10 Oct 2023 17:55:18 GMT

Hello All,

okay I was able to download the sky store desktop EXE with firefox on my managed laptop. i was ableto run the EXE and find my purchases . it has takne a couple of goes (in an Italian hotel) to get the download to 66% so far. The in app player started plaing .. I'll find out if it lets me play.

Sky Go would not let me watch Formula 1 , but that is a separate story.

so I think the orignal question has been answered in that the problem lay with Chrome being over sensitive, maybe.

next topic when i find it does notplay ( as per SkyGo with nord vpn).

Re: Downloading sky store app for PC fails

TimmyBGood — Wed, 11 Oct 2023 12:04:17 GMT

@Antares-Mark wrote:

Sky Go would not let me watch Formula 1

If you subscribe to Sky at an address in the UK then that would be as expected in Italy.

Re: Downloading sky store app for PC fails

TimmyBGood — Wed, 11 Oct 2023 12:09:01 GMT

@Antares-Mark wrote:

( as per SkyGo with nord vpn).

That isn't a topic for discussion in a Sky-hosted form.

Re: Downloading sky store app for PC fails

mike+simmonds — Wed, 11 Oct 2023 19:14:05 GMT

Hi @Antares-Mark

Although I see you found a fix, I thought I'd mention that there looks to be a new version of the app download which works again on Google chrome