topic Cancel download in Sky Store

Cancel download

Zoe27 — Sun, 01 Oct 2023 16:58:42 GMT

My son downloaded Barbie on a format we cannot work ... he then downloaded the extra Barbie ... which we don't need

we need both cancelling please and the right one purchasing

Re: Cancel download

MightyQuinn — Sun, 01 Oct 2023 17:11:48 GMT

Hi @Zoe27 That is not something your fellow customers can do for you. Note if you don't start watching a rented programme, you will not be charged.

https://www.skystore.com/n/hcus/help/contact-us

Re: Cancel download

Zoe27 — Sun, 01 Oct 2023 18:29:29 GMT

Thank you ... tbh I didn't have a clue who I was messaging ha

Re: Cancel download

caesarome — Sun, 01 Oct 2023 18:59:10 GMT

If both of these were downloaded in the UHD format then just delete them and again from the deleted section and then download in the correct HD format. You shouldn't be charged for the UHD ones if you didn't start to view them but if you want to double check you use the live chat to the Sky Store team tomorrow from 11am onwards and that will be found here:

https://www.skystore.com/help/contact-us

Re: Cancel download

Zoe27 — Sun, 01 Oct 2023 19:38:28 GMT

Thank you v much