topic Re: Ordered Meg 2 but cany watch it in Sky Store

Ordered Meg 2 but cany watch it

crazymilk — Mon, 18 Sep 2023 09:42:08 GMT

I ordered Meg2 last night off Sky Store, by mistake I ordered the UHD version. When I try to watch it is tells me I dont have a UHD TV (which I dont).

I try to download the noral HD version and I get an error message.

Anybody know what I can do?

Re: Ordered Meg 2 but cany watch it

mike+simmonds — Mon, 18 Sep 2023 10:00:05 GMT

Hi @crazymilk

Was this a rental ?

If so all you need to do is delete it, then go to your deleted folder (in recordings / manage) then delete it again out of there.

Then you should be able to rent the HD. You shouldn't be charged for the UHD (as you haven't started to watch it )

If it was a buy and keep- you need to chat with the Skystore team (open in 1 minute)

https://www.skystore.com/n/hcus/help/contact-us

Re: Ordered Meg 2 but cany watch it

crazymilk — Mon, 18 Sep 2023 10:11:20 GMT

@mike+simmonds thank you buddy, yes it was a rental.

I will delete it when I get home and give it another go.

Thanks again