topic Re: Order history and notification emails. in Sky Store

Order history and notification emails.

Losingbraincell — Sun, 06 Aug 2023 21:42:47 GMT

On a previous order the email notification did not have details, I neede to login to check.

Yesterdays order had no notification, and when I logged in my order history is blank but it does say:

Types of orders that are not supported

Buy & Keep orders

Are Sky degrading both notifications and order history?

Note, orders direct from Q box, film has downloaded.

Re: Order history and notification emails.

caesarome — Mon, 07 Aug 2023 04:45:45 GMT

@Losingbraincell wrote:

when I logged in my order history is blank but it does say:

Types of orders that are not supported

Buy & Keep orders

Does anything appear here for you:

https://www.skystore.com/n/mlbm/my-library/my-movies

Re: Order history and notification emails.

Losingbraincell — Mon, 07 Aug 2023 09:08:37 GMT

Thanks, I've bookmarked the link and yes all purchases show. Always accessed this directly from the notification email before, shame there is no link from my top level Sky a/c to the store.

Hopefully the lack of notification was a glitch not a new 'feature'!