topic Re: Can’t view my purchases in Sky Store

Can’t view my purchases

MD07 — Sat, 05 Aug 2023 09:58:47 GMT

I'm trying to view my purchases. But it's giving me a message - to see your purchases you must be connected to broadband. Please check your settings.
settings checked and all ok. Switched skyQ box off, waited and switches back on..same message. Reset my router too and still same message. I can view Netflix etc too.

Re: Can’t view my purchases

oldfella — Sat, 05 Aug 2023 10:05:08 GMT

@MD07 wrote:

I'm trying to view my purchases. But it's giving me a message - to see your purchases you must be connected to broadband. Please check your settings.
settings checked and all ok. Switched skyQ box off, waited and switches back on..same message. Reset my router too and still same message. I can view Netflix etc too.

Hi @MD07

Certainly looks like a Sky issue .

I'll report it.

Re: Can’t view my purchases

nigea99 — Sat, 05 Aug 2023 11:04:53 GMT

hi @MD07

When I tried earlier it was failing for me (as @oldfella says it seems it was a problem at SKY) but is now working for me so please try again

Re: Can’t view my purchases

MD07 — Sat, 05 Aug 2023 11:14:36 GMT

Still not working for me yet😢

Re: Can’t view my purchases

nigea99 — Sat, 05 Aug 2023 11:16:41 GMT

@MD07 wrote:

Still not working for me yet😢

Sorry - it seems it has gone again for me also

Re: Can’t view my purchases

Fisher7050 — Sat, 05 Aug 2023 13:32:34 GMT

I'm having exactly the same issue as the opening poster and have also tried restarting my sky a box, resetting the connection to my router, etc.

Re: Can’t view my purchases

MD07 — Mon, 07 Aug 2023 04:18:31 GMT

Issue should be sorted now...it was a know issue on Saturday. Thanks